Customer Experience & Operations Manager – Premium Golf Brand

Love Recruitment; City Of London; On-site; GBP 27,000 - 45,000; Full time

Benefits offered by this job

Equity opportunity

Directly with founder

Three new venues planned

Complimentary golf simulator access

Job summary

Love golf seeks a Customer Experience & Operations Manager for its premium golf venues in South West London. You will own the customer journey from enquiry to membership, drive commercial performance and oversee technology-led venues in largely unstaffed environments.

You will build a golfing community, manage partnerships and events, and contribute to growth with equity opportunities as the business expands. Direct collaboration with the founder offers strategic exposure.

Qualifications

• Experience in customer experience or operations in leisure, fitness, golf or premium membership environments.
• Strong commercial awareness with membership sales, retention and engagement.
• Hands-on approach to facilities and day-to-day operations.

Responsibilities

• Owning the customer journey – from first enquiry and onboarding through to membership engagement, retention and repeat visits.
• Driving commercial performance – maximising membership opportunities, pay-as-you-go bookings and customer loyalty.
• Overseeing venue operations – ensuring the premium, technology-led facilities run smoothly in a largely unstaffed environment.
• Building a golfing community – supporting events, competitions, partnerships and member engagement.
• Helping raise awareness, attract new customers and build the brand.

Skills

Customer experience

Operations management

CRM systems

Member engagement

Team leadership

Tools

CRM platforms

Booking systems

Job description

Customer Experience & Operations Manager – Premium Golf Brand

South West London – Wandsworth

Up to £45,000 + Bonus + potential Equity Opportunity

Love golf? Love people? Want to help build something special?

We're recruiting for an exciting, premium golf business that's changing the way people experience and enjoy the game!

With successful venues already operating, strong investor backing and three new venues planned, this is a fantastic opportunity to join a growing business at a pivotal stage.

We're looking for an ambitious, commercially minded Customer Experience & Operations Manager who wants to roll up their sleeves, take ownership and work directly with the founder to help drive the business forward.

This is not your typical management role. You'll have real autonomy, genuine influence and the opportunity to grow into a senior leadership position as the business expands.

The Role

You'll be at the heart of the business, ensuring every customer enjoys a brilliant experience while keeping the venues running seamlessly.

With a unique model combining annual memberships and pay-as-you-go golf experiences, you'll have plenty of opportunity to make an impact.

What will you be doing?

• Owning the customer journey – from first enquiry and onboarding through to membership engagement, retention and repeat visits.

• Driving commercial performance – maximising membership opportunities, pay-as-you-go bookings and customer loyalty.

• Overseeing venue operations – ensuring the premium, technology-led facilities run smoothly in a largely unstaffed environment.

• Managing facilities and contractors – coordinating cleaning, maintenance, suppliers and repairs to maintain exceptional standards.

• Building a golfing community – supporting events, competitions, partnerships and member engagement.

• Supporting marketing and socials – helping raise awareness, attract new customers and build the brand.

• Getting involved in new openings – playing an important role in launching three new venues.

• Working directly with the founder – contributing ideas, improving processes and helping shape the future of the business.

Who Are We Looking For?

We're looking for someone with energy, ambition and a genuine desire to grow with a business. You might currently be a Club Manager, Assistant General Manager, Operations Manager or Customer Experience Manager within leisure, fitness, golf or a premium membership environment.

You’ll bring:

• Strong customer service and relationship-building skills, with a passion for delivering premium experiences.

• Commercial awareness and an understanding of membership sales, retention and customer engagement.

• A hands-on, practical approach to facilities and day-to-day operations.

• Excellent organisational skills and the confidence to manage multiple venues and priorities.

• Confidence using technology, CRM systems and booking platforms.

• An entrepreneurial mindset, with the initiative to make things happen.

• The ambition to progress into a senior operational leadership position.

And if you love golf? Even better!

A genuine passion for the game would be a huge advantage. We'd love someone who understands the golfing community and is excited about making the sport more accessible through innovative, premium venues.

Why Join?

• Up to £45,000 salary + bonus + equity opportunity.

• Work directly with the founder and gain exposure to the strategic side of a growing business.

• Three new venues planned, with significant expansion ambitions.

• A genuine pathway towards Head of Operations within 12–18 months.

• The chance to take ownership and make a real difference.

• Join a premium, investor-backed business with an exciting future.

• Complimentary golf simulator access.

Ready for Your Next Challenge?

If you're looking for more than just another management role, love delivering brilliant customer experiences and want to help build something exciting, we'd love to hear from you. This is your opportunity to make your mark, grow your career and be part of something special.