Operations Assistant

Crieff Hydro Limited; Aberdeen City; On-site; GBP 12,000 - 18,000; Full time

Job summary

Crieff Hydro Limited is seeking an Operations Assistant to join our hotel team. You will support daily hotel operations, assist guests, handle reception-related tasks, set up catering areas, and serve meals while keeping areas clean and safe.

We value friendly, proactive individuals with strong communication and teamwork skills. Training will be provided; the role offers a full-time, 40-hour week schedule with a dynamic, guest-focused environment.

Qualifications

• Communication skills are necessary and safety-focused for customers and team.
• Proficiency with Microsoft Word and Excel for administrative tasks.
• Friendly, polite personality with a focus on delivering great guest service.

Responsibilities

• Assist guests with requests and provide friendly service.
• Perform administrative tasks related to reception.
• Set up catering areas and serve meals to guests.
• Perform housekeeping tasks if needed and follow training.
• Ensure guests have a comfortable, clean, and safe stay.
• Communicate requests, hazards, and issues to the team/supervisor.
• Support multi-department hospitality operations and team collaboration.

Skills

Customer service

Enthusiasm

Communication

Team focus

Flexibility

Tools

Microsoft Word

Microsoft Excel

Job description

About the role

As an Operations Assistant, your attentiveness and flexibility will be a real asset to the team.

Reporting to the Operations Supervisor, this opportunity will involve daily-multi operation tasks of the hotel, such as: assisting guests with requests, administrative tasks related mainly to reception, setting up catering area, serving meals to our guests and make sure the place is left clean and tidy.

Housekeeping tasks might be required but do not worry, our great team will provide you the training if you need!

You will make sure guests are having a comfortable stay, and are welcome in a healthy, clean and safe environment.

You like to work in a positive team environment, where things are getting done, well and together.

Communication skills are necessary – make sure your team is aware of any request, hazard and issues you meet.

This is a full time, 40 hours per week position.

Skills we need from you?

Computer systems – Microsoft Word and Excel mainly

Customer service – a friendly, polite personality with focus on safety for our customers and our team

Enthusiasm – a passion for hospitality multi-departments and desire to get it right for the customer

Communication – to your guests, your team and supervisor

Team focus – there are no egos here, just hard-working people helping each other

Flexibility – there’s no problem you can’t fix

What you’ll get from us?

The chance to work in a friendly, fun and close-knit team.

You won’t be bored: every day is different and the location is amazing!

Training – through a mobile-first hospitality training software for your professional development and by our super-skilled staff obviously!

A competitive hourly rate of pay, to be discussed at interview.