Operations and Workforce Lead Phoenix Health PCN

NHS Jobs; Chinnor; On-site; GBP 60,000 - 80,000; Full time

Job summary

Phoenix Health PCN is seeking an Operations and Workforce Lead to coordinate day-to-day operational delivery of PCN services and programmes, and to support priorities and strategic objectives across Buckinghamshire.

You will lead workforce planning, deploy ARRS-funded roles, monitor capacity and performance, and drive quality improvement and service development initiatives, working closely with practices and stakeholders to shape primary care across the network.

Qualifications

• Essential Experience working within healthcare, primary care or NHS environments.
• Experience in workforce planning, operational management or service delivery.
• Strong organisational and project management skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to analyse, interpret and present performance data.

Responsibilities

• Coordinate the day-to-day operational delivery of PCN services and programmes.
• Support the implementation of PCN priorities and strategic objectives.
• Develop and improve systems and processes to enhance efficiency across the network.
• Monitor progress against agreed workplans and objectives.
• Identify operational risks and support timely resolution.
• Lead and support quality improvement and service development initiatives.
• Lead workforce planning activity across the PCN.
• Coordinate the effective deployment and utilisation of ARRS-funded roles.
• Monitor workforce capacity, productivity and utilisation.
• Support recruitment, onboarding and retention initiatives.
• Work closely with practices to identify workforce gaps and opportunities for improvement.
• Produce workforce reports and recommendations to support strategic decision-making.
• Support workforce development and training programmes.
• Monitor delivery against contractual requirements and PCN priorities.
• Analyse workforce and service performance data to identify trends and opportunities.
• Support the development of performance dashboards and reporting frameworks.
• Prepare reports and provide assurance to the Clinical Director and PCN Board.
• Coordinate the implementation of new services, projects and initiatives.
• Support transformation and service redesign programmes.
• Monitor project milestones, risks and outcomes.
• Facilitate collaborative working across practices and stakeholders.
• Champion a culture of continuous improvement.

Skills

Healthcare experience

Workforce planning

Operational management

Project management

Stakeholder engagement

Data analysis

Job description

Operations and Workforce Lead Phoenix Health PCN

Key Responsibilities

Operations & Service Delivery

• Coordinate the day today operational delivery of PCN services and programmes.
• Support the implementation of PCN priorities and strategic objectives.
• Develop and improve systems and processes to enhance efficiency across the network.
• Monitor progress against agreed workplans and objectives.
• Identify operational risks and support timely resolution.
• Lead and support quality improvement and service development initiatives.

Workforce Planning & Development

• Lead workforce planning activity across the PCN.
• Coordinate the effective deployment and utilisation of ARRS-funded roles.
• Monitor workforce capacity, productivity and utilisation.
• Support recruitment, onboarding and retention initiatives.
• Work closely with practices to identify workforce gaps and opportunities for improvement.
• Produce workforce reports and recommendations to support strategic decision-making.
• Support workforce development and training programmes.

Performance & Reporting

• Monitor delivery against contractual requirements and PCN priorities.
• Analyse workforce and service performance data to identify trends and opportunities.
• Support the development of performance dashboards and reporting frameworks.
• Prepare reports and provide assurance to the Clinical Director and PCN Board.

Project & Change Management

• Coordinate the implementation of new services, projects and initiatives.
• Support transformation and service redesign programmes.
• Monitor project milestones, risks and outcomes.
• Facilitate collaborative working across practices and stakeholders.
• Champion a culture of continuous improvement.

About You

• Essential Experience working within healthcare, primary care or NHS environments.
• Experience in workforce planning, operational management or service delivery.
• Strong organisational and project management skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to analyse, interpret and present performance data.

Why Join Us?

This is an exciting opportunity to help shape the future of primary care services across our network. You'll play a key role in developing services, supporting our workforce and making a real difference to both patients and practices across Buckinghamshire.