Operations & Workforce Lead for Primary Care PCN

NHS Jobs; Chinnor; On-site; GBP 55,000 - 75,000; Full time

Job summary

Phoenix Health PCN is recruiting an Operations and Workforce Lead to coordinate the delivery of PCN services and programmes across member practices. The role focuses on improving efficiency, monitoring progress, and escalating risks while supporting service development and quality improvement.

You will lead workforce planning across the PCN, deploy ARRS-funded roles, monitor capacity and productivity, support recruitment, and develop reports to inform decision-making.

Qualifications

• Experience in healthcare, primary care or NHS settings.
• Experience of workforce planning or operational management.
• Strong project management and organisational skills.
• Excellent communication and stakeholder management skills.
• Ability to analyse and interpret performance data.
• Desirable: Experience of working with GP practices or Integrated Care Systems.
• Knowledge of Primary Care Networks and PCN DES requirements.

Responsibilities

• Coordinate the operational delivery of PCN services and programmes.
• Support the implementation of PCN priorities and strategic objectives.
• Develop systems and processes to improve efficiency across the network.
• Monitor progress against work plans and objectives. Identify operational risks and escalate issues.
• Support service development and quality improvement initiatives across member practices.
• Lead workforce planning activities across the PCN and coordinate deployment of ARRS-funded roles.
• Monitor workforce capacity, utilisation and productivity. Support recruitment, onboarding and retention initiatives.
• Develop workforce reports and recommendations to inform decision-making.
• Support workforce development and training programmes.
• Monitor delivery against PCN contractual requirements and agreed priorities. Analyse workforce, activity and service data to identify trends and opportunities for improvement.
• Support the development of performance dashboards and reporting frameworks.
• Provide assurance reports to the Clinical Director and PCN Board as required.
• Coordinate the implementation of new services, initiatives and projects.
• Support the delivery of transformation and service redesign programmes.
• Track project milestones, risks and outcomes.
• Facilitate collaboration between practices and stakeholders to support successful implementation.

Skills

Healthcare experience

Workforce planning

Project management

Analytical skills

Stakeholder management

Communication skills

Tools

Project management tools

Job description

Phoenix Health PCN is recruiting an Operations and Workforce Lead to coordinate the delivery of PCN services and programmes across member practices. The role focuses on improving efficiency, monitoring progress, and escalating risks while supporting service development and quality improvement.

You will lead workforce planning across the PCN, deploy ARRS-funded roles, monitor capacity and productivity, support recruitment, and develop reports to inform decision-making.