Operations and Customer Service Advisor Apprentice

M O HOLDINGS LIMITED; Greater London; On-site; GBP 9,000 - 13,000; Full time

Benefits offered by this job

Apprenticeship

Job summary

M O HOLDINGS LIMITED in London offers an Operations and Customer Service Apprenticeship (Business administrator level 3) in the logistics team. This full-time role combines on-the-job training with formal learning and provides exposure to customer service and shipping processes.

You will handle customer calls, assist with bookings, quotes, and labels, update customers, and support colleagues in operations and sales. A proactive learner with good IT and admin skills will thrive in this role.

Qualifications

• GCSE English and Maths at grade 4/C or above.
• Strong communication and IT skills.
• Organised and detail-oriented with good administrative abilities.
• Team player with customer care focus.

Responsibilities

• Answering customer calls and liaising with service partners for queries in a timely manner.
• Assisting with bookings, generating shipping labels and quotes.
• Providing quality customer service and updating customers with order status.
• Supporting the manager and sales staff as needed.
• Assisting with warehouse tasks and occasional driving (driving licence required).

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Administrative skills

Logical

Team working

Education

GCSE English - 4/C or above

GCSE Maths - 4/C or above

Job description

Introduction

This is a fantastic opportunity for someone who is keen to start their career in a well established company. We are currently looking for an Operations and Customer Service Advisor to join our busy logistics team. We pride ourselves on offering a high level of customer service with a positive attitude towards our work.

About the Employer

Our client is an established but expanding courier business based in south-east London with an additional six offices in the Midlands and South East.

What You'll Do

• Answering customer calls, liaising with service partners for queries in an efficient and timely manner


• Ensuring the delivery of a quality customer experience on each and every communication


• Communicating with suppliers to give our customer relevant updates and information


• Understanding the customer's needs and requirements and adapting an appropriate approach accordingly


• Responding to all calls and emails in a timely manner and to a high standard


• Assisting customers with use of the CSM shipping system, this includes, booking collections, generating quotes, generating shipping labels


• Managing and liaising with 4 drivers


• Providing support to the Manager and sales staff as needed


• Be proactive under pressure, show initiative in finding solutions for customers


• Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do


• Assisting with warehouse / fulfilment pick and pack orders


• Occasionally helping with driving duties - driving licence required

Training Outcome

Full time position on successful completion of the apprenticeship.

Skills Required

• Communication skills


• IT skills


• Attention to detail


• Organisation skills


• Customer care skills


• Administrative skills


• Logical


• Team working

Qualifications

• Essential - GCSE - English - 4/C or above


• Essential - GCSE - Math - 4/C or above

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday 9.00am - 5.00pm.

Expected Duration: 1 Year 6 Months

Training Provider: STARTING OFF LIMITED