Logistics Administrator Apprentice

Starting Off Ltd; Welwyn Garden City; On-site; GBP 11,000 - 16,000; Full time

Job summary

Starting Off Ltd in Welwyn Garden City is seeking a Business Administration Apprentice to join their busy logistics team. This role focuses on handling customer calls, coordinating with service partners, and delivering a high-quality customer experience.

You will learn to use systems including pallets, courier, and freight, while supporting the Manager and sales staff. A UK driver’s license would be advantageous.

Qualifications

• Reliable and motivated candidate who can work as part of a team.
• Good IT skills with familiarity in Microsoft Office.
• Willingness to learn and adapt in a busy logistics environment.

Responsibilities

• Answer customer calls and liaise with service partners promptly.
• Ensure a quality customer experience on every communication.
• Communicate with suppliers to provide updates to customers.
• Understand customer needs and tailor an appropriate approach.
• Respond to calls and emails in a timely, high-standard manner.
• Book on jobs and assist customers with the company website.
• Liaise with drivers and provide support to managers and sales staff.
• Be proactive under pressure and find practical customer solutions.
• Maintain a friendly telephone manner and a positive outlook.
• Assist with warehouse/fulfilment pick and pack orders.

Skills

attention to detail

self-motivated

team player

Tools

Microsoft Office

Job description

My client is an established but expanding courier business with an additional six offices in the Midlands and Southeast.

They are currently looking for a Business Administration Apprentice to join their busy logistics team.

They pride themselves on offering a high level of customer service with a positive attitude towards their work and are now actively looking for a motivated, eager individual to join them as a Business Administration Apprentice in their logistics team.

This is an exciting opportunity for a graduate or someone who is looking to go into the transport industry.

The Role

• Answering customer calls, liaising with service partners for queries in an efficient and timely manner.
• Ensuring the delivery of a quality customer experience on each communication.
• Communicating with suppliers to give our customer relevant updates and information.
• Understanding the customer's needs and requirements and adapting an appropriate approach accordingly.
• Responding to all calls and emails in a timely manner and to a high standard.
• Booking on jobs.
• Assisting customers with the company website.
• Liaising with drivers.
• Giving support to the Manager and sales staff as needed.
• Be proactive under pressure, show initiative in finding solutions for customers.
• Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do.
• Assisting with warehouse/fulfilment pick and pack orders.

The Candidate

They are looking for a reliable, self-motivated candidate, who is willing to learn and work as part of a team. They should have excellent attention to detail and be competent in IT with software skill that include Microsoft office. The candidate will be supported in learning how to use our operating systems including pallets, courier, and freight.

A UK Driver’s licence would be an advantage