Operations Analyst - Europe Operations

Indicium AI; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

Indicium AI is seeking a London-based Operations Analyst to manage data across Salesforce and Kantata, improving accuracy and governance. You will leverage AI tools to automate recurring tasks and support staffing, revenue, and contractor data processes.

Ideal candidates have 1–3 years in operations/data roles, with direct Salesforce and Kantata experience, and a keen eye for data quality and cross-functional collaboration.

Qualifications

• 1-3 years' experience in operations, systems administration, or data-focused roles.
• Direct experience administering data in Salesforce and Kantata (PSA).
• Interest in using AI tools to automate manual processes.
• Sharp attention to detail across margin, contract, and compliance data.

Responsibilities

• Own day-to-day accuracy and maintenance of data across Salesforce and Kantata.
• Data quality governance: identify and resolve discrepancies, duplicates, stale records.
• Process automation: use AI tools to streamline manual processes.
• Staffing & resourcing support: assist weekly staffing reporting via Kantata data.
• Revenue & margin data integrity: ensure data feeds reporting accurately.
• Contractor management: assist SOW expiry tracking and roster maintenance.

Skills

Salesforce

Kantata

Data governance

Automation

Cross-functional

Tools

Kantata/Kimble

CRM software

Job description

Indicium AI's European Operations team is responsible for staffing/resource allocation, contractor management, compliance, vendor management, and IT/systems across a growing portfolio of clients spanning Financial Services, Energy, and Healthcare clients. We're looking for a London-based Operations Analyst to join the team, with a particular focus on the administration and maintenance of data across Salesforce and Kantata.

This is a hands-on, detail-focused role for someone who takes pride in clean, well-maintained systems data and keen to use AI tools to automate and streamline manual operational processes, rather than just work through them by hand.

What You'll Do

• Salesforce & Kantata administration - Own the day-to-day accuracy, hygiene, and maintenance of operational data across Salesforce and Kantata (PSA), including resourcing, engagement, and contractor records.
• Data quality & governance - Proactively identify and resolve data discrepancies, duplicate or stale records, and inconsistent data entry across systems.
• Process automation - Identify manual, repetitive operational processes and use AI tools to automate or streamline them, reducing turnaround time and manual error.
• Staffing & resourcing support - Support weekly staffing reporting (new joiners, bench, open roles, pipeline) drawing on accurately maintained Kantata data.
• Revenue & margin data integrity - Ensure resourcing and engagement data feeding revenue and margin reporting is accurate and up to date.
• Contractor management - Support the weekly contractor governance cycle: SOW expiry tracking, roster maintenance, and margin data accuracy for fixed-price and day-rate engagements.
• Cross-functional collaboration - Work closely with Talent, Sales, and People teams to keep resourcing, pipeline, and headcount data aligned across systems.
• Vendor & compliance support - Assist with contractor agreements, vendor onboarding, and compliance workflows (e.g. IR35/off-payroll considerations, SOW documentation).

What We're Looking For

• 1-3 years' experience in an operations, systems administration, or data-focused role (professional services, consulting, or tech environments preferred).
• Direct experience administering or maintaining data in Salesforce and/or a PSA tool (Kantata/Kimble or similar) this is central to the role.
• A genuine interest in using AI tools to automate manual processes; you look for the automation opportunity before doing something the same way twice.
• Sharp attention to detail, this role touches margin, contract, and compliance data where accuracy matters.
• Comfortable working cross-functionally with Talent, Sales, and People teams, translating their needs into clean, structured data outcomes.
• Clear, concise written communication; comfortable producing summaries for senior stakeholders.
• Ability to work independently, manage multiple recurring workstreams, and follow through on details without heavy oversight.

Nice to Have

• Familiarity with contractor/IR35 considerations in a UK context
• Experience using AI tools (e.g. Claude, ChatGPT, or workflow automation platforms) to build lightweight automations or process improvements.
• Exposure to margin/profitability data in a project-based business.