Junior Infrastructure & operations engineer

Selwood Housing; Trowbridge; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible working opportunities

Cycle to work scheme

Ongoing training and development

Supportive team environment

Job summary

A not-for-profit housing organization is seeking a Junior Infrastructure & Operations Engineer in Trowbridge. The role involves providing IT support, maintaining operational systems, and ensuring a high level of customer service. The ideal candidate will have strong technical skills, effective communication abilities, and a commitment to continuous improvement. Benefits include flexible working, ongoing development, and a supportive team environment. Join us to deliver outstanding technology solutions and help us achieve our goal of 1,700 new affordable homes by 2034.

Qualifications

• Strong understanding of Windows 8–11, desktop PCs, laptops, and mobile devices.
• Familiarity with Microsoft 365 and basic networking concepts like TCP/IP, VPN, and firewalls.
• Excellent problem-solving skills with a proactive approach.

Responsibilities

• Provide efficient support service to the business, ensuring high standards.
• Work with IT team to deliver ongoing support and manage operational IT systems.
• Contribute ideas for continuous improvement of processes and procedures.

Skills

Customer-driven

Accountability

Develop & Learn

Champion Communication

Tools

Windows 8-11

MS Office 365

Microsoft 365

Basic networking concepts

Job description

Junior Infrastructure & Operations Engineer

Join to apply for the Junior Infrastructure & Operations Engineer role at Selwood Housing.

Location: Trowbridge, England, United Kingdom

This role is part of Selwood Housing, a not-for-profit housing organisation that manages over 7,000 homes.

About the Role

You’ll be part of the team that keeps our organisation running smoothly. From deploying laptops and mobile devices to monitoring and troubleshooting systems, you’ll ensure colleagues have the tools they need to succeed. This is a hands‑on role where you’ll grow your technical skills and make a real impact.

What you’ll do:

• Provide an efficient, effective, and friendly support service to the business, upholding the highest standards of customer service and professionalism.
• Work with the I&O Manager and other IT team members to deliver ongoing support to users and manage services to help maintain all operational IT systems.
• Maintain and adhere to appropriate procedures, records, and other documentation.
• Contribute ideas and suggestions to assist with continuous improvement of the processes, procedures, techniques, and standards used in the department.
• Support, encourage, enthuse, and coach stakeholders and other team members in adoption and use of existing and new systems, emphasizing best practices.

What we’re looking for:

• Customer‑driven: you put customers at the heart of your work, ensuring technology works for internal teams and external suppliers.
• Accountability: you take pride in getting the details right, owning your work, and delivering reliable IT solutions.
• Develop & Learn: you’re eager to build your skills in IT, from cloud technologies to cyber‑security, and embrace every opportunity to grow.
• Champion Communication: you’re confident working with people across the organisation, sharing technical information clearly and effectively.

You’ll bring:

• Strong understanding of Windows 8–11, desktop PCs, laptops, mobile devices, and MS Office 365.
• Familiarity with Microsoft 365 and basic networking concepts (TCP/IP, VPN, firewalls).
• Excellent problem‑solving skills and a proactive approach.
• Strong communication and teamwork abilities.
• Ability to adapt to changing priorities and work under pressure.

Why join Selwood Housing?

At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. We own and manage over 7,000 homes across the Southwest and are growing, with a bold ambition to build 1,700 new affordable homes by 2034.

Benefits include:

• Flexible working opportunities
• Cycle to work scheme
• Ongoing training and development
• A supportive team environment where your contribution really matters

Ready to take the next step in your IT career? Apply now and help us deliver outstanding technology solutions to our organisation.

The company values diversity and inclusivity. We are a Disability Confident employer and will do our best to provide any adjustments, access, and equipment you may need throughout the interview process and during your employment.