Operations Administrator – 12 month FTC

Jobtailor; Oxford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Enhanced DBS check

Job summary

Jobtailor in Oxford is seeking an organised administrator to support the Operations team with scheduling, note-taking, and action tracking. You will assist across functions during peak periods and help improve processes while ensuring data accuracy in the CRM.

The role requires strong MS Office skills, experience with databases, and attention to detail. Applicants should be within commuting distance of Oxford and be eligible to work in the UK. DBS check will be required.

Qualifications

• Proven administration experience in a busy team delivering high-volume output.
• Ability to balance multiple projects in a fast-paced environment and meet deadlines.
• Excellent attention to detail.
• Experience using databases and accurately entering data.
• Technical proficiency, confident learning new systems, and excellent MS Office skills.
• Strong verbal and written communication and interpersonal skills.
• Sensitivity, discretion, and understanding of legal requirements when handling personal information and data.
• Right to work permanently in the UK for the duration of the fixed-term contract.
• Live in or within easy commuting distance of Oxford, or be willing to relocate.
• Enhanced DBS check required; employer will apply on the candidate's behalf.

Responsibilities

• Support the Operations Manager and Operations Coordinator.
• Provide general administrative support, including meeting scheduling, note taking, action tracking, and resource preparation.
• Support different functional areas during peak periods according to programme priorities.
• Identify and implement improvements to administration, processes, and operations.
• Maximise the use of technology and software.
• Track projects and maintain timelines, tasks, and deadlines.
• Communicate project updates to relevant stakeholders.
• Collaborate with the team and third parties to administer, test, and improve systems.
• Maintain the CRM database and keep key data up to date.
• Conduct research and collect data and feedback for continuous improvement.
• Create, review, and maintain team guides, best-practice guidance, and workflow documentation.
• Support recruitment, onboarding, and training for volunteers and temporary workers.
• Support planning and logistics for meetings and events.

Skills

Administration

Project Tracking

Data Management

MS Office Proficiency

Salesforce Administration

Data Entry

Process Improvement

Meeting Scheduling

Software Testing

UAT Testing

Education

Enhanced DBS Check

Tools

Asana

Jira

Salesforce

CRM Database

MS Office

Job description

• Support the Operations Manager and Operations Coordinator
• Provide general administrative support, including meeting scheduling, note taking, action tracking, and resource preparation
• Support different functional areas during peak periods according to programme priorities
• Identify and implement improvements to administration, processes, and operations
• Maximise the use of technology and software
• Track projects and maintain timelines, tasks, and deadlines
• Communicate project updates to relevant stakeholders
• Collaborate with the team and third parties to administer, test, and improve systems
• Maintain the CRM database and keep key data up to date
• Conduct research and collect data and feedback for continuous improvement
• Create, review, and maintain team guides, best-practice guidance, and workflow documentation
• Support recruitment, onboarding, and training for volunteers and temporary workers
• Support planning and logistics for meetings and events

Requirements

• Proven administration experience in a busy team, delivering high-volume output to deadlines
• Ability to balance multiple projects in a fast-paced environment and stay on top of deadlines and deliverables
• Excellent attention to detail
• Experience using databases and accurately checking and entering data
• Technical proficiency, confidence learning new systems, and excellent MS Office skills
• Strong verbal and written communication and interpersonal skills
• Sensitivity, discretion, and understanding of legal requirements when handling personal information and data
• Experience working in a start-up environment (desirable)
• Experience supporting or administering Salesforce (desirable)
• Experience using Asana and Jira (desirable)
• Experience supporting software testing, including UAT, by following user stories and test scripts (desirable)
• Right to work permanently in the UK for the duration of the fixed-term contract
• Live in or within easy commuting distance of Oxford, or be willing to relocate
• Enhanced DBS check required; employer will apply on the candidate's behalf

Core Competencies

Demonstrates strong administrative capabilities with a focus on project tracking, data management, and process improvement. Proficient in utilizing technology and software to enhance operational efficiency and support team collaboration.

Highest-signal resume keywords

• Administration Experience
• Project Tracking
• MS Office Proficiency
• Salesforce Administration
• Data Management

ATS Optimization Keywords

Hard Skills

• Project Tracking
• Data Entry
• Process Improvement
• Software Testing
• Meeting Scheduling

Soft Skills

• Attention to Detail
• Verbal Communication
• Written Communication
• Interpersonal Skills
• Discretion

Certifications & Qualifications

• Enhanced DBS Check

Industry Keywords

• Start-up Environment
• User Acceptance Testing
• Legal Requirements
• Resource Preparation
• Team Collaboration

Tools & Technologies

• CRM Database
• Asana
• Jira
• Salesforce
• MS Office