Operations Administrator

Benx Façades; Stoke-on-Trent; On-site; GBP 21,000 - 27,000; Full time

Job summary

Benx Façades, based in Stoke-on-Trent, is seeking an motivated Operations Administrator to join our busy operations team. You will support Logistics and Purchasing, coordinate courier bookings, track deliveries and help maintain stock and purchasing records.

The role requires strong organisational skills, a proactive, customer-focused mindset and excellent communication with internal teams and external partners.

Qualifications

• Strong organisational skills are essential for coordinating multiple tasks.
• Customer-focused mindset with clear communication in internal and external interactions.
• Self-motivated and proactive approach to learn and progress.

Responsibilities

• Provide administrative support to Logistics and Purchasing functions.
• Coordinate courier, pallet network, haulage and bookings.
• Track deliveries, obtain PODs and follow up outstanding shipments.
• Investigate delivery issues, damages, shortages and service failures.
• Manage logistics non-conformances and carrier claims.
• Liaise with branches, customers, carriers and logistics partners to resolve queries.
• Maintain transport records, carrier information and logistics documentation.
• Support logistics KPI reporting, route planning and vehicle compliance administration.
• Assist with continuous improvement and logistics projects.

Skills

Strong organisational skills

Customer focus

Self-starter

Education

GCSEs including English and Maths

Job description

The Benx Group of companies - a leading manufacturer and supplier of specialist building materials, supplying innovative products, systems, and services to the building facades sector - is seeking to appoint a motivated and skilled Operations Administrator to join our operations department based in Stoke.

Key responsibilities include:

Logistics

• Provide administrative support to the Group Logistics function.
• Coordinate courier, pallet network, haulage and specialist vehicle bookings.
• Track deliveries, obtain PODs and follow up outstanding shipments.
• Investigate delivery issues, damages, shortages and service failures.
• Manage logistics non-conformances and carrier claims.
• Liaise with branches, customers, carriers and logistics partners to resolve queries.
• Maintain transport records, carrier information and logistics documentation.
• Support logistics KPI reporting, route planning and vehicle compliance administration.
• Assist with continuous improvement and logistics projects.

Purchasing

• Produce purchase requirements and stock replenishment reports.
• Monitor purchase orders and chase outstanding deliveries.
• Use CRM data to identify large projects and potential stock requirements.
• Support supplier performance monitoring and maintain purchasing records.
• Assist with stock valuation, inventory analysis and stock counts.
• Investigate stock discrepancies and support corrective actions.
• Monitor and report on slow-moving and obsolete stock.
• Maintain cost prices and purchasing information within business systems.
• Provide administrative support for Supplier Relationship Management (SRM).
• Support product traceability reporting and associated records.

Post holder may also be required to undertake other related duties not listed in this Job Description from time to time according to the needs of the business.

What the ideal candidate will have:

• Strong organisational skills
• To be proactive and ambitious, with a desire to learn and progress
• Confident and articulate with people at all levels, both face to face and over the phone
• Flexible, adaptable, and willing to take on a variety of tasks in order to meet business needs
• Willing to undertake any necessary training and development that will enhance personal/work performance
• Ability to plan, implement and deliver solutions that exceed expectations
• Able to remain calm under pressure
• Able to multi-task
• Well-spoken, polite, pleasant and confident manner
• Smart appearance
• Excellent customer focus, both internal and external
• Strong attention to detail
• Enthusiastic, committed and reliable
• Able to work in a collaborative environment

Qualifications and Core skills:

• GCSEs (or equivalent) including English and Maths (Grade C/4 and above)
• Customer and people skills
• Self-starter

In line with GDPR regulations please be aware that your application will be sent to the HR department at Benx Ltd and that any personal details included as part of your CV will be retained for 6 months following the advertisement of this role. If you would like further information on this or do not wish your details to be kept on file, please contact a representative at Benx Ltd directly

We are an Armed Forces Friendly Employer

We are proud Armed Forces Covenant signatories and holders of the Employers ERS Gold Award from the Defence Employer Recognition Scheme. This means thatBenx Ltd and associated group of companies, has provided its statement of intent to support all Defence personnel and we welcome their application to work for us.