Operations Administrator

MFK Recruitment; Salford; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

NHS-matched pension

Job summary

MFK Recruitment seeks an Operations Administrator in Manchester to provide administrative and operational support across a wide range of activities, including coordinating sample distributions to laboratories internationally. The role involves handling customer support, records, meetings, and quality management tasks while embracing a one-month handover.

You will work in a hybrid model (4 days in the office, 1 day from home) supporting the Operations Manager and contributing to process

Qualifications

• Previous administration, operations or logistics experience.
• Strong organisational and time-management skills.
• Excellent attention to detail.
• Confident written and verbal communication skills.
• Good customer service skills.
• Strong computer literacy, including Microsoft Office.
• Ability to maintain accurate records and work with data.
• Ability to prioritise your own workload.
• A proactive approach to solving problems and improving processes.
• The confidence to communicate with customers, suppliers and colleagues at all levels.

Responsibilities

• Support the planning and coordination of sample distributions to laboratories worldwide.
• Organise shipping, packing and courier arrangements.
• Communicate with customers, suppliers and external stakeholders.
• Monitor customer support tickets and respond to or delegate queries.
• Maintain customer accounts, registrations and participation records.
• Manage and maintain accurate operational data and documentation.
• Produce documentation including certificates, labels and distribution materials.
• Assist with organising meetings, events, venues and travel.
• Liaise with suppliers and raise purchase orders where required.
• Support stock control and general office operations.
• Assist with sample packing and data loading
• Support document control, audits and non-conformance activities within the Quality Management System.
• Take accurate meeting minutes when required.
• Help improve administrative processes and systems.
• Manage your own workload and priorities while working closely with the Operations Manager.
• Occasionally provide organisational support at meetings and events, including some international travel.

Skills

Organisational skills

Time management

Attention to detail

Communication skills

Customer service

Data management

Prioritisation

Problem solving

Stakeholder communication

Tools

Microsoft Office

Job description

Operations Administrator

Manchester | £25,000 - £28,000 | Hybrid working: 4 days office, 1 day from home

MFK Recruitment is delighted to be recruiting an Operations Administrator for a highly respected organisation based in Manchester.

We have recruited 7 people into the organisation over the past three and a half years, and all seven are still there. That speaks volumes about the culture, leadership, stability and quality of the working environment.

This is a great opportunity for someone with administration, operations or logistics experience who wants to join a supportive and well-established organisation where their work genuinely has an impact.

The Role

As Operations Administrator, you will provide administrative and operational support across a wide range of activities.

A key part of the role will involve supporting the planning and delivery of sample distributions to laboratories internationally, so previous logistics, shipping or distribution experience would be particularly useful.

You will also support customers, manage administrative systems, coordinate meetings and events, maintain accurate records and assist with quality management activities.

There will be a one-month handover period with the current postholder to help you settle into the role.

Key Responsibilities

• Support the planning and coordination of sample distributions to laboratories worldwide
• Organise shipping, packing and courier arrangements
• Communicate with customers, suppliers, agents and other external stakeholders
• Monitor customer support tickets and respond to or delegate queries appropriately
• Maintain customer accounts, registrations and participation records
• Manage and maintain accurate operational data and documentation
• Produce documentation including certificates, labels and distribution materials
• Assist with organising meetings, events, venues and travel
• Liaise with suppliers and raise purchase orders where required
• Support stock control and general office operations
• Assist with sample packing and data loading
• Support document control, audits and non-conformance activities within the Quality Management System
• Take accurate meeting minutes when required
• Help improve administrative processes and systems
• Manage your own workload and priorities while working closely with the Operations Manager
• Occasionally provide organisational support at meetings and events, including some international travel

About You

We are looking for someone organised, reliable and comfortable managing several different tasks at the same time.

Experience

• Previous administration, operations or logistics experience
• Strong organisational and time-management skills
• Excellent attention to detail
• Confident written and verbal communication skills
• Good customer service skills
• Strong computer literacy, including Microsoft Office
• The ability to maintain accurate records and work with data
• The ability to prioritise your own workload
• A proactive approach to solving problems and improving processes
• The confidence to communicate with customers, suppliers and colleagues at all levels

Experience involving logistics, shipping, couriers, distributions or stock control would be particularly advantageous.

Experience within healthcare, laboratories, life sciences, quality management or another regulated environment would be beneficial but is not essential.

Why Join?

• Salary of £25,000 - £28,000
• Excellent benefits package, including a generous NHS-matched pension scheme
• Hybrid working with 4 days in the Manchester office and 1 day from home each week
• One-month handover with the current postholder
• Excellent staff retention and a stable working environment
• Supportive and collaborative team culture
• Varied role combining administration, operations, logistics and customer support
• Opportunity to develop experience within an internationally focused organisation