Operations Administrator

InterpretersLive; Redditch; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a dedicated and organized individual to join their team. This role involves providing strong administrative support for an innovative on-demand video interpreting service, ensuring seamless communication between hearing and D/deaf clients. You'll play a crucial role in operational support, customer assistance, and managing training requests. With a commitment to inclusivity and diversity, this company offers a supportive environment and numerous benefits, including health and wellbeing schemes, training opportunities, and an attendance bonus. If you thrive in a dynamic setting and are passionate about making a difference, this is the perfect opportunity for you.

Benefits

Training and CPD

DBS Renewal

Attendance Bonus Scheme

Health and Wellbeing Schemes

Mental Health Policies

Employee Assistance Programme

Retail Discounts

Mental Health Specialist Support

Birthday Celebrations

Occupational Sick Pay

Qualifications

• Excellent attention to detail and time management skills.
• Good knowledge of IT and windows based applications.

Responsibilities

• Provide operational support for the InterpretersLive! service.
• Customer and Interpreter support, including technical assistance.
• Manage training requests and maintain service professional supply chain.

Skills

British Sign Language

Attention to Detail

Time Management

IT Skills

Leadership Skills

Job description

Join Our Growing Team at Sign Solutions!

Are you passionate about making a difference? Due to our rapidly expanding client base, Sign Solutions is excited to grow our team!

About Us:Sign Solutions, established in 1998, is the leading provider of services for Deaf and hard of hearing people, available 24/7/365. We are an ISO 9001, 27001, 22301, 14001 & 18841 accredited, Crown Commercial Service framework supplier, specializing in non-spoken interpretation and translation. Our experienced, NRCPD registered, DBS and BPSS checked interpreters provide services onsite, nationally and internationally, both face-to-face and remotely.

• InterpretersLive!: Our cutting-edge video relay interpreting service offers British Sign Language interpreters on demand, accessible via desktop or tablet. This service ensures D/deaf employees can participate in meetings and make phone calls with hearing customers and colleagues.
• Website Accessibility: Our InterpretersLive! service also helps organizations become accessible to D/deaf people through a link on their website allowing them to instantly connect , enhancing their accessibility rating and allowing D/deaf people to communicate via a real-time online BSL interpreter.
• Training and Qualifications: Our training centre offers qualifications in BSL and CPD for British Sign Language interpreters. We also provide Deaf awareness training, available onsite or via e-learning.
• Translation Services: We make videos and documents accessible to D/deaf people by translating them into BSL, offering a cost-effective and efficient translation service.

Our Mission:To provide access and combat inequality by enabling people of different languages, cultures and communities to talk to each other.

Sign Solutions is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, and we welcome diversity in our workforce. We warmly encourage applications from individuals of diverse backgrounds, including but not limited to race, gender, age, sexual orientation, disability, and veteran status. If you require any adjustments during the application process, please do not hesitate to contact our recruitment team for assistance.

If you believe you possess the qualities outlined above and can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply today! Applicants must be UK residents and by the start of employment and have permission to work in the UK. In addition, you are required to hold or undertake an enhanced DBS check for this role.

Job Description

We are looking for a dedicated and organised individual to provide strong administrative support for our InterpretersLive! on-demand video interpreting service. Working closely with our InterpretersLive! liaising with both hearing and D/deaf clients.

Main Duties & Responsibilities:

• Full time office based in Redditch, Worcestershire. Monday - Friday 8.30am-5pm.
• Provide full operational support for our InterpretersLive! service and client implementation for sales team
• Customer and Interpreter support
• Technical support for clients
• Onboard and maintain language service professional supply chain
• Reporting of management information data
• Manage, arrange and coordinate training requests

Qualifications

Essential skills/qualifications/experience:

• British Sign Language skills are preferred but not essential
• Excellent attention to detail and time management skills
• Good knowledge of IT and windows based applications
• Proactive
• Demonstrates leadership and management skills

Additional Information

What's In It For You?

• Salary £24,570
• Training and CPD
• DBS Renewal
• Attendance bonus scheme
• Health and Wellbeing schemes
• Policies to include Mental Health, Menopause and more
• Employee Assistance Programme / Cash Plan
• Access to discounts from hundreds of leading retailers
• Access to mental health specialist support
• Birthday celebrations/gifts
• Team events
• Occupational Sick Pay (OSP) and (SSP)
• Work for an established company with 25 years in the industry