Operations Administrator

Insignis Talent; Portsmouth; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave plus bank holidays

Option to buy up to 5 additional holiday days

Job summary

A recruitment agency in Portsmouth is looking for an Operations Administrator to support daily operational delivery and manage client requests through online portals. Responsibilities include managing service requests from quotation to invoicing, fleet administration, and maintaining accurate records. The ideal candidate will have previous office-based experience and proficiency in Microsoft Office. Additional perks include 25 days of annual leave plus bank holidays and the option to buy extra holiday days.

Qualifications

• Previous experience in an office-based administrative role.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Understanding of IT asset or stock management systems is advantageous.
• 25 days annual leave plus bank holidays
• Option to buy up to 5 additional holiday days

Responsibilities

• Coordinate client requests and operational activities via online portals.
• Manage service requests from quotation to execution and invoicing.
• Liaise with internal teams to meet customer service requirements.
• Maintain accurate records across internal systems and customer portals.
• Manage fleet administration including servicing and repairs.
• Maintain vehicle service records and fleet maintenance plans
• Track driver schedules and activity using Samsara
• Support driver compliance, inspections and performance reporting
• Produce daily and monthly fleet and operational reports
• Identify trends and recommend operational improvements
• Provide cover for team members when required

Skills

Office administration experience

Proficient in Microsoft Office

Understanding of IT asset management

Tools

Microsoft Office

IT asset management systems

Job description

This role supports day-to-day operational delivery, coordinating client requests through online portals and managing service requests from quotation through to completion and invoicing. The position also includes responsibility for fleet administration, working closely with the Operations Manager to ensure smooth and efficient operations.

Responsibilities

• Coordinate client requests and operational activities via online portals
• Manage service requests from quotation to execution and invoicing
• Liaise with internal teams to meet customer service requirements
• Maintain accurate records across internal systems and customer portals
• Manage fleet administration including servicing, MOTs, repairs and hire vehicles
• Maintain vehicle service records and fleet maintenance plans
• Track driver schedules and activity using Samsara
• Support driver compliance, inspections and performance reporting
• Produce daily and monthly fleet and operational reports
• Identify trends and recommend operational improvements
• Provide cover for team members when required

Person Specification

• Previous experience in an office-based administrative role
• Understanding of IT asset or stock management systems advantageous
• Proficient in Microsoft Office (Word, Excel, Outlook)
• 25 days annual leave plus bank holidays
• Option to buy up to 5 additional holiday days