Operations Administrator

Restore plc; Manchester; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual leave 23 days

Maternity/Paternity pay

Sick pay

Apprenticeships

Life Assurance 2x salary

Stream earnings app access

Job summary

Restore plc in Swinton, Manchester, is looking for an Operations Administrator to join the depot team. You will handle orders, contracts, and customer communications, working Monday to Friday, 40 hours per week, on a permanent basis.

The role requires strong communication, excellent telephone manners, and proficiency with standard software. You’ll collaborate with Sales, Transport and Warehouse teams and ensure accurate paperwork and timely responses.

Qualifications

• Excellent written and spoken communication skills.
• Excellent telephone manner.
• Ability to prioritise workload.
• Experience in a fast-paced, customer-focused environment.

Responsibilities

• Work as a member of the depot team, undertaking delegated tasks and responsibilities in line with service needs and operational requirements
• Liaise swiftly and effectively with other staff members and customers to meet customer requirements
• Input incoming orders and contracts into the relevant computer system
• Complete company paperwork accurately and promptly in line with company procedures and process route clear-downs efficiently
• Build effective and close working relationships with the Sales, Transport, and Warehouse teams
• Ensure proactive communication with SCOs throughout the working day
• Respond promptly to email and phone requests

Skills

Communication skills

Telephone manners

Customer care

Software skills

Prioritisation

Confidentiality

Fast-paced environment

Job description

About The Role

Role: Operations Administrator
Location: Swinton, Manchester M27 8UJ
Salary: £27,005.14
Hours a week: 40 hours a week
Days of work: Monday to Friday
Contract type: Permanent

Why join Restore?

• Annual Leave - 23 days, rising a day after 4 and 5 years’ service + bank holidays
• Enhanced Maternity and Paternity Pay
• Enhanced Sick Pay
• Apprenticeship Opportunities
• Life Assurance – 2 x basic annual salary
• Access to Stream - Stream is a financial wellbeing app that allows you to track your earnings in real time and access a percentage of your pay as soon as you’ve earned it!

Plus, a range of additional employee benefits and career development opportunities

Key Responsibilities:

• Work as a member of the depot team, undertaking delegated tasks and responsibilities in line with service needs and operational requirements
• Liaise swiftly and effectively with other staff members and customers to meet customer requirements
• Input incoming orders and contracts into the relevant computer system
• Complete company paperwork accurately and promptly in line with company procedures and process route clear-downs efficiently
• Build effective and close working relationships with the Sales, Transport, and Warehouse teams
• Ensure proactive communication with SCOs throughout the working day
• Respond promptly to email and phone requests

About You:

• Good communication skills, both written and verbal (Essential)
• Excellent telephone manner (Essential)
• Ability to apply the principles of customer care
• Highly competent in standard software packages and willing to learn new ones
• Ability to prioritise your own workload (Essential)
• Ability to maintain confidentiality and discretion at all times (Essential)
• Previous experience in a fast-paced, customer-focused environment
• Ability to work under pressure, showing flexibility when required (Essential)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.