Service Delivery Operative

Restore plc; Caerphilly; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Life assurance

Annual leave entitlement

Contributory pension scheme

Share save scheme

Paid volunteer day

Long service recognition

Eyecare voucher

Retail discounts

Family leave

Employee assistance programme

Job summary

Restore Information Management is seeking a hands-on Service Delivery Operative in Caerphilly, Wales. The role is full-time, 40 hours per week, Monday to Friday, 7.30am to 4.30pm, with a salary of £26,520.20 per year.

You will handle records securely, index paperwork, and support warehouse operations while complying with safety and confidentiality standards. The ideal candidate will have a valid UK licence and be able to work independently within a fast-paced environment, contributing to

Qualifications

• Must have a valid UK driving licence.
• Attention to detail and reliability are essential for handling and indexing records.
• Ability to follow procedures and work as part of a team in a busy warehouse.

Responsibilities

• Track, check and protect customer information through careful handling and indexing of records.
• Complete and maintain accurate paperwork in line with documented procedures.
• Must have a valid, clean UK licence.
• Utilise our Records Management system to manage records efficiently.
• Record and store incoming boxes, files, and documents in designated warehouse locations.
• Handle archive boxes and materials using safe working practices and equipment provided.
• Maintain confidentiality and data security standards.
• Support operational targets and service delivery.
• Follow health and safety procedures at all times.

Skills

Valid UK Licence

Data entry

Warehousing

Attention to detail

Confidentiality

Physical tasks

Tools

Records Management system

Job description

About The Role

Role: Service Delivery Operative

Location: Caerphilly - Wales (CF83 8DW)

Contract Type: Full-Time, Permanent

Hours: 40 hours - Monday - Friday, 7.30am - 4.30pm

Salary: £26,520.20 per annum

Must have a valid UK Licence

Are you looking for a hands-on role where your attention to detail, reliability and commitment can make a real difference?

We are looking for a motivated Van Driving / Service Delivery Operative to join our Physical Services team within Restore Information Management. Our warehouse team plays a crucial role in maintaining the highest levels of data security, ensuring the secure handling and destruction of documents to keep our customers' information safe.

Become an essential part of our success and contribute to our smooth operations!

Key Responsibilities

• Track, check and protect customer information through careful handling and indexing of records.
• Complete and maintain accurate paperwork in line with documented procedures.
• Must have a valid, clean UK licence
• Utilise our Records Management system to manage records efficiently.
• Record and store incoming boxes, files, and documents in designated warehouse locations.
• Handle archive boxes and materials using safe working practices and equipment provided
• Maintain confidentiality and data security standards
• Support operational targets and service delivery
• Follow health and safety procedures at all times

What we are looking for

• A positive team player who can also work independently, follow processes and take responsibility for their work.
• A willingness to support other operational teams by completing data entry, scanning, storing and indexing tasks accurately.
• Someone who enjoys working in a fast-paced, active warehouse environment where no two days are the same.
• A dependable and committed individual who takes pride in delivering high-quality work.
• Manage workload and complete tasks within agreed timescales
• Ability to record and sort high volume of incoming files and boxes. (Essential)
• Ability to stand for extended periods and work safely at height through the shift. (Essential)
• Able to securely handle materials and data in line with safety and confidentiality standards, ensuring no breaches or violations. (Essential)
• Confident in carrying out physical tasks, including lifting, wrapping pallets, sorting, moving materials safely and repetitive handling of boxes weighing approximately up to 5kg. (Essential)
• Have basic Computer and communication skills to follow instructions, read labels and safety information, and to complete data entry tasks. (Essential)
• Support other Operation departments by completing data entry, scanning, storing and indexing tasks accurately. (Essential)

About Us

At Restore Information Management, we help organisations protect, manage and access their information with confidence. As the UK's largest independently owned Information Management company, we support over 6,300 customers with secure physical and digital information solutions.

With over 30 years of expertise, industry-leading facilities and a customer-first approach, we're trusted to deliver exceptional service and go the extra mile to solve our customers' challenges. Join us and be part of a business where your contribution truly makes a difference.

What We Can Offer You:

• Life assurance
• Annual leave entitlement (starting with 20-25 days + bank holidays)
• Contributory pension scheme
• Share save scheme
• Paid volunteer day
• Long service recognition
• Eyecare voucher
• Retail discounts
• Family leave
• Employee assistance programme

We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we're here to support you

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.