Customer Assurance & Supplier Risk Analyst

Restore plc; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Life assurance

Annual leave (20-25 days + holidays)

Pension scheme

Share save scheme

Volunteer day

Eyecare voucher

Retail discounts

Family leave

Employee assistance programme

Job summary

Restore plc is hiring a Customer Assurance & Supplier Risk Analyst to manage customer assurance questionnaires and third‑party risk across a hybrid role in Rainham. The role requires coordinating responses, engaging subject‑matter experts and maintaining records to support audits and governance.

The successful candidate will drive continuous improvement of assurance processes, work with multiple teams, and ensure timely, accurate submissions while monitoring supplier risks and performance.

Qualifications

• Strong analytical thinking with attention to detail.
• Excellent organisation to manage multiple tasks and deadlines.
• Clear written communication to produce concise responses.
• Confident stakeholder management with colleagues at all levels.
• Ability to spot gaps and inconsistencies in information.
• Curiosity and learning agility across security, data protection and governance.
• Comfort using business software and identifying process improvements.
• Willingness to improve end-to-end assurance and risk processes.

Responsibilities

• Coordinate and complete customer assurance questionnaires and supplier risk assessments.
• Manage multiple requests, set priorities and follow up actions.
• Review responses for completeness and accuracy before submission.
• Develop relationships with Information Security, Legal, Procurement and other teams.
• Support PQQs, RFIs and tender submissions where appropriate.
• Design and improve the end-to-end questionnaire process and knowledge library.
• Coordinate supplier onboarding and ongoing third‑party risk activities.

Skills

Analytical thinking

Organisation

Written communication

Stakeholder management

Attention to detail

Curiosity

Systems confidence

Process improvement

Tools

Achilles

Job description

About The Role

• Role:Customer Assurance & Supplier Risk Analyst
• Location: Hybrid (Rainham)
• Contract Type: Permanent
• Hours: Monday - Friday (37.5 Hours)
• Salary: £35,000 - £50,000 per annum
• B2B Customer Assurance | Third-Party Risk Management | Supplier Assurance
• Restore Information Management is the leading UK owned provider of information management services. Specialising in secure document storage, scanning, digital mailrooms, outbound communications and hosting.
• Our approach helps organisations protect, transform and access their information seamlessly and efficiently. With a focus on innovation and customer-focused solutions, we help organisations streamline and management their information and communications to stay competitive in today’s fast-paced market.
• Purpose of the Role
• This is a new role with responsibility for two closely connected areas of business assurance.
• Customer Assurance: Restore's customers are predominantly other businesses and organisations. As part of selecting, onboarding and periodically reviewing Restore as one of their suppliers, those customers regularly send us detailed questionnaires covering areas such as information security, data protection, business continuity, quality, health and safety, environmental management, governance, ethics and other business controls.
• You will coordinate and manage Restore's response to these customer assurance and due diligence questionnaires, working with subject-matter experts across the business to obtain accurate information and supporting evidence and ensuring responses are completed accurately and on time.
• Supplier Risk: Looking in the opposite direction, Restore also needs to understand and manage the risks presented by organisations within its own supply chain. You will coordinate Restore's supplier due diligence and Third-Party Risk Management (TPRM) activities, including supplier onboarding, assessments, ongoing monitoring, remediation and reporting.
• We are looking for someone who is analytical in the broader sense: curious, logical, comfortable working with detailed information, able to identify gaps and inconsistencies, and capable of turning information into clear conclusions and actions.
• Key Responsibilities
  • Customer Assurance
    • Coordinate and complete B2B customer assurance questionnaires, supplier assessments, security questionnaires and other third-party due diligence requests received from Restore customers. Review incoming questionnaires, identify the information and evidence required and coordinate responses with appropriate subject-matter experts across Restore.
    • Manage multiple questionnaires concurrently, establishing priorities, responsibilities and deadlines and proactively following up outstanding actions.
    • Review responses for completeness, consistency and accuracy before submission.
    • Develop strong working relationships with teams including Information Security, IT, Legal, Procurement, HR, Health & Safety, Environmental, Business Continuity, Operations, Quality and other specialist functions.
    • Support customer Pre-Qualification Questionnaires (PQQs), Requests for Information (RFIs) and tender submissions where appropriate.
    • Help design, document and continuously improve Restore's end-to-end customer assurance questionnaire process.
    • Support the introduction and ongoing administration of a dedicated questionnaire-management platform.
    • Develop and maintain a central knowledge library of approved responses, supporting evidence and subject-matter ownership to improve the speed, accuracy and consistency of future submissions.
  • Supplier Assurance and Third-Party Risk
    • Coordinate supplier/vendor risk assessments in accordance with Restore's policies and procedures.
    • Manage supplier onboarding assessments, due diligence, ongoing monitoring and reassessment activities through Restore's third-party supply-chain risk management platform, Achilles.
    • Review supplier information and evidence, identify potential gaps or risks and coordinate further investigation with relevant subject-matter experts.
    • Track identified supplier risks, remediation actions and outstanding information through to closure.
    • Maintain accurate and audit-ready supplier risk records.
    • Produce clear management information on supplier assessment activity, outstanding actions, emerging risks and trends.
    • Escalate material supplier risks through the appropriate governance channels.
  • Process, Systems and Continuous Improvement
    • Identify opportunities to simplify and automate customer and supplier assurance activities.
    • Maintain accurate records, evidence and audit trails.
    • Develop effective trackers, dashboards and reporting to provide visibility of workload, response times, outstanding actions and risk.
    • Contribute to internal and external audits where required.
    • Support the ongoing development of Restore's customer assurance, supplier risk and Third-Party Risk Management frameworks.
  • Essential Criteria:
    • Strong analytical thinking – able to work through detailed information, identify gaps, inconsistencies and patterns and reach sensible conclusions.
    • Excellent organisation – comfortable managing multiple pieces of work, stakeholders and deadlines simultaneously without losing control of the detail.
    • Strong written communication – able to understand questions, obtain information from others and turn it into clear, concise and professional responses.
    • Confident stakeholder management – comfortable approaching colleagues at different levels of the organisation, explaining what is required and constructively following up where information is outstanding.
    • Attention to detail – able to recognise that small inaccuracies or inconsistencies can matter when information is being supplied to customers or used to assess suppliers.
    • Curiosity and learning agility – willing to learn about different areas of the business including information security, data protection, quality, business continuity, health and safety, environmental management and supplier risk.
    • Systems confidence – comfortable learning and administering business software and identifying ways technology can make a process more efficient.
    • Process-improvement mindset – interested not simply in completing today's task, but in finding a better way to complete the same task tomorrow.

About Us

At Restore Information Management, we help organisations protect, manage and access their information with confidence. As the UK's largest independently owned Information Management company, we support over 6,300 customers with secure physical and digital information solutions.

With over 30 years of expertise, industry-leading facilities and a customer-first approach, we're trusted to deliver exceptional service and go the extra mile to solve our customers' challenges. Join us and be part of a business where your contribution truly makes a difference.

What We Can Offer You:

• Life assurance
• Annual leave entitlement (starting with 20-25 days + bank holidays)
• Contributory pension scheme
• Share save scheme
• Paid volunteer day
• Long service recognition
• Eyecare voucher
• Retail discounts
• Family leave
• Employee assistance programme

We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we’re here to support you.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.