Operations Administrator

Restore plc; Greater London; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Annual Leave – 25 days + bank holidays

Life Assurance – 2x basic annualsalary

Free Onsite Parking

Employee Assistance Programme (EAP) –

Eye Care Support – Free eye tests and

Job summary

Restore plc is hiring an Operations Administrator in Crayford (DA1 4QX) on a permanent contract. The role is 37.5 hours per week, 7:30am-4:00pm, Monday to Friday, with a salary of £29,458 per annum.

You will support depot administration, input orders, liaise with Sales, Transport and Warehouse teams, and maintain strong customer service at all times. Ideal candidates have excellent communication, a strong telephone manner, and the ability to handle confidential information.

Qualifications

• Good written and verbal communication.
• Excellent telephone manner.
• Ability to apply the principles of customer care.
• Proficient with standard software packages and willing to learn new ones.
• Ability to prioritise your own workload.
• Ability to maintain confidentiality and discretion at all times.
• Previous experience in a fast-paced, customer-focused environment.
• Ability to work under pressure, showing flexibility when required.

Responsibilities

• Support the depot team by handling branch administration tasks and ensuring customer service.
• Input incoming orders and contracts into the computer system.
• Complete company paperwork accurately and promptly in line with procedures.
• Process route clear-downs efficiently.
• Build effective relationships with Sales, Transport and Warehouse teams.
• Maintain proactive communication with SCOs throughout the day.
• Respond promptly to email and phone requests.

Skills

Excellent communication

Strong telephone manner

Customer care orientation

Proficient in standard software

Prioritise workload

Discretion and confidentiality

Experience in fast-paced environment

Tools

MS Office

Job description

About The Role

Role: Operations Administrator
Location: Crayford (DA1 4QX)
Salary: £29,458.00 Per Annum
Hours a week: 37.5 hours, 7:30am - 4:00pm
Days of work: Monday to Friday
Contract type: Permanent

Within the role of Operations Administrator, you will be supporting the depot team by managing branch administration tasks and ensuring exceptional customer service. Reporting to the Operations Supervisor, you will handle daily and weekly duties, including inputting orders and contracts into the computer system, completing company paperwork accurately, and processing route clear-downs. Responsibilities will also include liaising with staff and customers, building effective relationships with the Sales, Transport, and Warehouse teams, and maintaining proactive communication with SCOs. Prompt responses to email and phone requests are also essential.

Key Responsibilities:

• Work as a member of the depot team, undertaking delegated tasks and responsibilities in line with service needs and operational requirements
• Liaise swiftly and effectively with other staff members and customers to meet customer requirements
• Input incoming orders and contracts into the relevant computer system
• Complete company paperwork accurately and promptly in line with company procedures and process route clear-downs efficiently
• Build effective and close working relationships with the Sales, Transport, and Warehouse teams
• Ensure proactive communication with SCOs throughout the working day
• Respond promptly to email and phone requests

About You:

• Good communication skills, both written and verbal
• Excellent telephone manner
• Ability to apply the principles of customer care
• Highly competent in standard software packages and willing to learn new ones
• Ability to prioritise your own workload
• Ability to maintain confidentiality and discretion at all times
• Previous experience in a fast-paced, customer-focused environment
• Ability to work under pressure, showing flexibility when required

Some of our benefits include:

• Annual Leave – 25 days + bank holidays
• Life Assurance – 2x basic annual salary
• Free Onsite Parking
• Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
• Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.