Operations Administrator

Adler & Allan; Droitwich Spa; On-site; GBP 27,000 - 50,000; Full time

Job summary

A leading company in environmental services seeks an Operations Administrator to support the operations team in Droitwich Spa. Responsibilities include coordinating works, managing documentation, and updating customer portals. The candidate will play a vital role in improving overall efficiency and productivity within the organization, working closely with cross-functional teams.

Benefits

Enhanced maternity/paternity/adoption pay

Company pension

Life assurance scheme (x4 salary)

Medicare Cash Plan

Employee assistance programme

Competitive annual leave plus bank holidays

Training and career progression opportunities

Qualifications

• Ability to juggle multiple tasks efficiently.
• Sharp communication skills necessary.
• Proven problem-solving mindset.

Responsibilities

• Assist in coordinating delivery of planned and reactive works.
• Prepare documentation for field staff daily.
• Maintain multiple customer portals to meet requirements.

Skills

Communication

Problem-solving

Time management

Job description

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Competitive Salary Plus Benefits

Working in conjunction with the Regional Operations Manager, you will be responsible for assisting the Operations team in coordinating the delivery of planned and reactive works in the most efficient and effective way, maximising the utilisation of the work force. A key part of the role is maintaining and updating multiple customer portals to ensure we meet the customer expectations, requirements and KPI's.

Droitwich

Permanent, full-time

Competitive Salary Plus Benefits

Working in conjunction with the Regional Operations Manager, you will be responsible for assisting the Operations team in coordinating the delivery of planned and reactive works in the most efficient and effective way, maximising the utilisation of the work force. A key part of the role is maintaining and updating multiple customer portals to ensure we meet the customer expectations, requirements and KPI's.

More about the role:

• Ensure all paperwork and documentation is ready for the following working day for all field staff.
• Collation and preparation of all office, works and job paperwork including accurate electronic and document filing.
• Answering the telephone in a professional manner and directing incoming telephone calls appropriately.
• Providing Operational cover in the event of absence of other office staff.
• Ensure effective communication with all staff.
• Keep both the client and Line Manager fully informed of operational change; you are expected to be able to provide a full operational brief, written or verbal to any senior member of staff with little or no prior notice.
• Collate and check all paperwork and pass to the appropriate department for processing. This is to be done on a daily basis.
• Maintaining and updating multiple customer portals to ensure we meet the customer requirements and KPI's.
• Providing support to operational staff, for example arranging accommodation, logistics support, hire plant/equipment etc.
  
  

About you:

Can you juggle multiple tasks like a pro?

Do you have super sharp communication skills?

Do you have a problem-solving mindset with a knack for turning challenges into opportunities?

As an Operations Administrator, you will play a crucial role in supporting the operational team with a variety of tasks aimed at improving efficiency and productivity. You will work closely with cross-functional teams to help streamline processes, handle customer enquiries, and support the execution of internal projects.

What we can offer you:

• Enhanced maternity, paternity and adoption pay and leave
• Company pension
• Life assurance scheme (x4 salary)
• Medicare Cash Plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants
• Refer a friend scheme
• Employee assistance programme (access to GP appointments and mental health support)
• Competitive annual leave plus bank holidays
• Training and career progression opportunities
  
  

About us:

At Adler and Allan Group, we're not just a company - we're environmental champions committed to protecting our planet while helping businesses thrive. We're a diverse, dynamic team dedicated to providing top-tier environmental, energy and water infrastructure services across the UK. Our mission is clear: safeguarding the environment, minimising operational disruptions, and supporting sustainability goals for our valued clients.

Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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