Operations Administrator

Adler & Allan; Droitwich Spa; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading environmental services company seeks an Operations Administrator to enhance operational efficiency. Your role involves supporting the team with documentation, customer portal management, and logistical support while ensuring effective communication across departments. Embrace the opportunity to contribute to our sustainability mission while advancing your career within a dynamic and diverse team.

Benefits

Enhanced maternity, paternity and adoption pay

Company pension

Life assurance scheme

Medicare Cash Plan

Refer a friend scheme

Employee assistance programme

Competitive annual leave

Training and career progression opportunities

Qualifications

• Sharp communication skills.
• Problem-solving mindset.
• Ability to coordinate and support operational tasks.

Responsibilities

• Prepare documentation for field staff daily.
• Maintain and update customer portals.
• Support operational staff logistics.

Skills

Communication

Problem Solving

Organizational Skills

Job description

Social network you want to login/join with:

Working in conjunction with the Regional Operations Manager, you will be responsible for assisting the Operations team in coordinating the delivery of planned and reactive works in the most efficient and effective way, maximising the utilisation of the work force. A key part of the role is maintaining and updating multiple customer portals to ensure we meet the customer expectations, requirements and KPI’s.

More about the role:

• Ensure all paperwork and documentation is ready for the following working day for all field staff.
• Collation and preparation of all office, works and job paperwork including accurate electronic and document filing.
• Answering the telephone in a professional manner and directing incoming telephone calls appropriately.
• Providing Operational cover in the event of absence of other office staff.
• Ensure effective communication with all staff.
• Keep both the client and Line Manager fully informed of operational change; you are expected to be able to provide a full operational brief, written or verbal to any senior member of staff with little or no prior notice.
• Collate and check all paperwork and pass to the appropriate department for processing. This is to be done on a daily basis.
• Maintaining and updating multiple customer portals to ensure we meet the customer requirements and KPI’s.
• Providing support to operational staff, for example arranging accommodation, logistics support, hire plant/equipment etc.

About you:

Do you have super sharp communication skills?

Do you have a problem-solving mindset with a knack for turning challenges into opportunities?

As an Operations Administrator, you will play a crucial role in supporting the operational team with a variety of tasks aimed at improving efficiency and productivity. You will work closely with cross-functional teams to help streamline processes, handle customer enquiries, and support the execution of internal projects.

What we can offer you:

• Enhanced maternity, paternity and adoption pay and leave
• Company pension
• Life assurance scheme (x4 salary)
• Medicare Cash Plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants
• Refer a friend scheme
• Employee assistance programme (access to GP appointments and mental health support)
• Competitive annual leave plus bank holidays
• Training and career progression opportunities

About us:

At Adler and Allan Group, we're not just a company – we're environmental champions committed to protecting our planet while helping businesses thrive. We're a diverse, dynamic team dedicated to providing top-tier environmental, energy and water infrastructure services across the UK. Our mission is clear: safeguarding the environment, minimising operational disruptions, and supporting sustainability goals for our valued clients.