Operations Administrator

The Methodist Church in Britain; Canterbury; On-site; GBP 17,000 - 22,000; Part time

Job summary

Canterbury Medical Practice is seeking a part-time Operations Administrator to support the new Operations Team. The role focuses on reports, data, parking fines, policy registers, digital access platforms, appointment books and logging investigations of complaints and significant events.

The position is 22.5 hours per week, on Monday, Wednesday and Friday, 07:30 to 15:30, with travel between sites. Candidates must have own transport and be able to work with GPs and practice staff.

Qualifications

• Good literacy and numeracy; suitable basic education.
• Able to build strong working relationships with GPs and practice staff.
• Own transport and ability to drive between sites.

Responsibilities

• Prepare reports, spreadsheets and operational summaries.
• Manage parking fines administration.
• Run data performance reports.
• Maintain policy registers.
• Log complaints and significant events and carry out investigations.
• Process clinical appointment books.
• Support digital access platforms.
• Assist with governance data.
• Problem-solve basic IT issues.

Skills

Interpersonal communication

Microsoft Office

Time management

Organisation

Data accuracy

Policy compliance

Education

Basic education with literacy and numeracy

Tools

EMIS Web Clinical System

Job description

A new part-time Operations Administrator post in the newly formed Operations Team at Canterbury Medical Practice, which serves 24,000 registered patients. The role centres on reports and data, parking fines, policy registers, digital access platforms, appointment books and logging and investigating complaints and significant events. It is a 22.5-hour role on Monday, Wednesday and Friday, 07:30 to 15:30, with travel between sites. Candidates must have their own transport and build a sound working relationship with GPs and practice staff.

What the job involves

• Prepare reports, spreadsheets and operational summaries
• Manage parking fines administration
• Run data performance reports
• Maintain policy registers
• Log complaints and significant events and carry out investigations
• Process clinical appointment books
• Support digital access platforms
• Assist with governance data
• Problem-solve basic IT issues

Qualifications

• Good standard of education with good literacy and numeracy skills

Skills & knowledge

• Good interpersonal, verbal and written communication
• Good knowledge of Microsoft Office and other IT systems
• Time management and ability to prioritise workload
• Highly organised with excellent attention to detail
• Accuracy in recording data
• Ability to follow policy and procedures

Checks & eligibility

• Own transport and ability to drive between sites

Other

• Ability to work autonomously and under pressure
• Good initiative and sound judgement
• Flexible approach to the evolving role
• Enthusiastic and motivated, with drive to deliver excellent administrative service
• Ability to work collaboratively in a team
• High levels of integrity and confidentiality

Nice to have

• Track record of administrative experience in a healthcare setting or similar
• Knowledge of EMIS Web Clinical System