Operations Administrator

myPOS UK; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the Fintech sector seeks an Operations Administrator to join their vibrant team in Reading. The role involves converting applications into customer accounts and providing support to sales agents. Ideal candidates will possess excellent communication and organizational skills, with a focus on problem-solving and customer service. Join us to help shape the future of payments and enjoy a supportive work environment with opportunities for growth.

Benefits

Annual salary reviews

Performance bonuses

myPOS Academy for upskilling

Referral bonus

Annual training budget

Health and wellbeing programme

Your birthday off (paid)

Company pension

Free eye test

Dress down Friday

Qualifications

• Excellent verbal and written skills.
• Ability to perform daily tasks without high error rate.
• Self-motivation with a positive approach to targets.

Responsibilities

• Convert new applications into live customer accounts.
• Assist sales agents in a confident telephone manner.
• Resolve queries preventing application submissions.

Skills

Communication

Organizational Skills

Problem Solving

Interpersonal Skills

Education

A-Level or equivalent

Job description

Operations Administrator

Direct message the job poster from myPOS UK

Operations Manager - myPOS UK Merchant Services Ltd

Position: Operations Administrator

Status: Permanent

Hours: Full-Time – Office Based (37.5 hours Monday to Friday)

Based: Reading

At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we are expanding our team, we’re looking for an Operations Administrator to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!

About the role:

The Operations Administrators are responsible for converting new applications sourced by our sales force into live customer accounts, resolving any queries preventing an application being submitted to our underwriting partner. Dynamically communicating with the sales force and customers on a daily basis is key to ensure swift turnaround to approval.

What you’ll do:

· Rapidly develop a thorough understanding of the payments industry and the market sector we operate within, together with a thorough understanding of the services we have on offer

· Rapidly convert new applications from the sales force to live customer accounts

· Assisting sales agents in an empathetic, persuasive, and confident telephone manner

· Detailed knowledge of overall Customer Service processes & query resolution

· Quickly develop an understanding of the end-to-end flow of new customer accounts through the company’s set-up process

· Provide support for all sales agents until account approval is achieved

· Take ownership over individual pipeline, either by resolving the issue directly or sourcing details from merchants.

This role is perfect for you if you have:

· Excellent verbal and written skills;

· Educated to A Level or equivalent qualification level;

· A keen eye for detail and ability to perform daily tasks without high error rate;

· Exceptional organisational skills;

· High energy with the ability to multi-task and prioritise as appropriate;

· A sense of ownership and an autonomous approach to workload;

· Comfortable working independently and efficiently to deadlines;

· Ability to logically pursue problems, overcome queries and set priorities;

· Successful candidates are highly literate, clear communicators and have a good confident telephone manner;

· Strong interpersonal and relationship building abilities;

· Self-motivation with a positive approach to targets, whilst supporting the department manager to ensure department KPI’s are adhered to;

Why you should join myPOS:

· Vibrant international team operating in hi-tech environment

· Annual salary reviews, promotions and performance bonuses

· myPOS Academy for upskilling and training

· Refer a-friend bonus as we know that working with friends is fun

· Annual individual training and development budget

· Teambuilding, social activities and networks on multi-national level

What we offer:

· Health and wellbeing programme

· Your birthday off (paid)

· Company events

· Company pension

· Free eye test from Specsavers

· Access to PERKBOX

· Dress down Friday

Who we are:

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Take it easy about meeting every requirement—this job description is just that, a job description! Even if you don’t tick every box, want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!

Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to participate in this process and we would aim to reach agreement on any changes.

Job Types: Full-time, Permanent

Company pension

Referral programme

Schedule:

Monday to Friday

Education:

A-Level or equivalent (preferred)

United Kingdom (required)

Location:

Reading, RG1 8LS (required)

Application process:

All applications should be made via [e-mail] with your CV and contact details.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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