Operations Administrator

Aptus Utilities Limited; Altofts; Remote; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Cashback plans (eye-care, dental, and/

Gym and retail discounts

Donate a Day

Mentoring and guidance

Employer Assistance Program

Job summary

Aptus Utilities Limited is seeking an experienced administrator to support the Operations Department with document control, scheduling, and system management at our Normanton office. You will create and issue work instructions, liaise with technical departments, and maintain weekly and monthly reports while ensuring high quality customer service across internal and external stakeholders.

This full-time role requires accuracy, multi-tasking, and proactive problem solving in a busy office

Qualifications

• Experienced administrative background required.
• Strong communication across all internal and external stakeholders.
• Positive approach to customer and clients.
• Proactive approach to solving problems and seeking information.
• Good experience with MS Office Suite (Excel, Word, Outlook).

Responsibilities

• Create documentation to be issued to site, including work instructions.
• Liaise with technical departments (gas, water and electric) and assist where necessary.
• Communicate with Aptus personnel and customers to ensure delivery of schemes.
• Complete and issue whereabouts documents to relevant departments and external customers.
• Chase paperwork from clients and asset owners.
• Ensure systems are kept up to date.
• Complete and submit paperwork to relevant personnel.
• Perform general administration duties.
• Create and modify documents using Microsoft Office.
• Create and maintain weekly/monthly reports.
• Maintain hard copy and electronic filing system.
• Upload documentation to Aptus operational staff to enable them to work safely and correctly.
• Create road opening notice permits for works within the highway and public areas.
• Complete opening and closing permits.
• Programme works for Multi Utility Teams as per customer requests.

Skills

Administrative experience

Communication

Customer service

Problem solving

Time management

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Overall Purpose of the Role:

To provide administrative and programming support to the Operations Department, ensuring works are planned, coordinated, and delivered efficiently through effective document control, scheduling, communication, and system management.

What you will be doing:

• Create documentation to be issued to site, including work instructions
• Liaise with technical departments (gas, water and electric) and assist, where necessary
• Communicate with Aptus personnel and customers to ensure delivery of schemes
• Complete and issue whereabouts documents to relevant departments and external customers
• Chase paperwork from clients and asset owners
• Ensure systems are kept up to date
• Complete and submit paperwork to relevant personnel
• Perform general administration duties
• Create and modify documents using Microsoft Office
• Create and maintain weekly/monthly reports
• Maintain hard copy and electronic filing system
• Upload documentation to Aptus operational staff to enable them to work safely and correctly
• Create road opening notice permits for works within the highway and public areas
• Complete opening and closing permits
• Programme works for Multi Utility Teams as per customer requests

What we ask from you:

• Experienced administrative background
• A strong communicator across all internal and external stakeholders
• Positive approach to customer and clients
• A proactive approach to solving problems and seeking information is required
• Good experience and working knowledge of using Microsoft programs including Excel, Word and Outlook
• Committed to high quality customer service with a positive approach to all stakeholders
• Dedicated to providing high quality administrative support and project coordination
• A team player with the ability to work under pressure
• Evidence of interest in, and commitment to, the success of the Aptus Utilities Limited
• Understanding of and commitment to the company values
• Ability to multi-task, prioritise and plan to meet tight deadlines to achieve required targets is essential
• High level of accuracy and attention to detail

What we can offer in return:

• Benefits include cashback plans including eye-care, dental & prescriptions, to name just a few.....
• Gym, fitness and retail discounts
• Donate a Day - we will gift you an extra day off each year to do something for charity or within the community
• Mentoring and ongoing guidance, not only to settle you into your role, but throughout your career with Aptus
• We promote physical and mental health and provide additional support to our employees via our Employer Assistance Program all year round

This is a full-time position working within an office environment

Location –

Unit 2-4, New Court, Mildred Sylvester Way, Normanton, West Yorkshire, WF6 1TA

Whats next?

If you are shortlisted for this role, you will be contacted by a member of our People Team or Hiring Manager, who will usually arrange a short telephone interview before arranging a face-to-face interview.