Operational Training Support

Allscreens Nationwide Ltd; Altofts; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Contributory pension

Employee assistance programme

Cycle to work

Life assurance

Job summary

M Group is hiring to support its Demand management and network infrastructure team in the UK. The role focuses on training, coaching and guiding operational staff on client hardware and software while ensuring compliance and accurate documentation.

You will identify skills gaps, run competency assessments and deliver 1-1 coaching sessions, while maintaining materials and supporting asset management workflows.

Qualifications

• Ability to train and support operational users on client hardware and software
• Experience conducting skills gap analysis and coaching plans
• Strong documentation and compliance mindset

Responsibilities

• Train, coach and guide Toughbook users and managers with hardware and software
• Identify skills gaps, perform assessments and deliver coaching sessions
• Maintain training materials and ensure up-to-date process docs
• Validate reports, address feedback errors and drive improvement plans

Skills

Training delivery

Coaching

Competency assessment

Reports validation

Stakeholder support

Tools

Toughbook hardware

Job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our Demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.

Want to be a part of it?

What will you be doing?

You’ll support Toughbook users, Smart Metering Operatives, and managers by training, coaching, and providing clear hardware and software guidance. You’ll identify skills gaps, conduct competency assessments, and deliver 1-1 coaching sessions.

You’ll maintain training materials, ensure compliance, and oversee refresher programmes. Daily, you’ll validate reports, address feedback errors, and create improvement plans. Your role includes collaborating with managers, promoting commercial awareness, and offering operational telephone support.

You’ll also assist with asset inventory, handle new starter and leaver equipment logistics, and ensure all process documentation is up-to-date and accurate.

What you’ll bring

• Are you an effective time manager able to meet tight deadlines?
• Can you confidently train and support operational users on client hardware and software?
• Do you have experience conducting skills gap analysis and creating coaching improvement plans?
• Are you comfortable validating reports and maintaining accurate training documentation?
• Can you collaborate with managers and provide practical telephone support to operational teams?

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
• Recommend a friend – get rewarded for introducing people to us!

In addition, this role offers;

• 25 days annual leave plus bank holidays
• Discretionary bonus scheme

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.