Operations Support 12 Months FTC

Allscreens Nationwide Ltd; Treharris; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Pension

Online GP

Employee assistance

Discounts portal

Life assurance

Cycle to work

Leave & family benefits

Bonus scheme

25 days annual leave

Refer a friend program

Job summary

M Group is seeking an IT support professional to keep field devices and apps running for our water and wastewater capital projects teams. You will manage onboarding/offboarding, ensure policy compliance, and provide end-user technical help, with 75% field work across the West and North.

You’ll maintain device lifecycle (iPads, tablets), train field operatives, track inventory, and report device damage and costs. A valid UK driving licence and knowledge of mobile OS (iOS/Android) are required.

Qualifications

• Proven experience in IT support or related field.
• Knowledge of mobile device operating systems (iOS/Android).
• Experience with mobile device management (MDM) platforms is desirable.
• Familiarity with field service management software and regulated industries.
• Knowledge of health and safety regulations relevant to field work.
• Valid UK driving licence.

Responsibilities

• Manage onboarding and offboarding of employees for devices and apps.
• Provide technical end-user support for devices and applications.
• Oversee lifecycle of company-issued devices (iPads, tablets).
• Field-based work (~75%) across the West and North to monitor performance.
• Train field operatives on device and app usage; act as primary contact for inquiries.
• Maintain accurate device inventory and reconcile with records; report damages and costs.

Skills

IT support

Mobile OS (iOS/Android)

MDM platforms

Field service software

Health & safety regulations

UK driving licence

Job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun, and respectful environment where you are encouraged to thrive.

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our Water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment.

What will you be doing?

This role is critical in ensuring the smooth and efficient operation of company-issued devices and applications used by field operatives.

You’ll be responsible for managing and supporting all aspects of the device and app ecosystem, including onboarding and offboarding employees, ensuring compliance with all relevant policies and procedures, and providing technical support to end-user's.

You’ll manage the lifecycle of all company-issued devices (e.g., iPads, tablets).

75% of this role will be based out in the field and will cover the West and North where you’ll monitor and troubleshoot device and application performance issues.

You’ll proactively identify and implement improvements to device and app functionality and user experience.

We’ll need you to provide training to field operatives on the use of company-issued devices and applications and act as a primary point of contact for all technical inquiries related to devices and applications.

You’ll maintain an accurate and up-to-date inventory of all company-issued devices and reconcile device inventory with Welsh Water records whilst tracking and reporting on device damage and associated costs.

What you’ll bring

• Do you have proven experience in IT support or a related field?
• Do you have knowledge of mobile device operating systems (iOS, Android)?
• Have you got experience with mobile device management (MDM) platforms? This is desirable.
• Do you have experience with field service management software and working in a regulated industry?
• Do you have proven knowledge of relevant health and safety regulations?
• Do you hold a valid UK driving licence?

What’s in it for you?

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend – get rewarded for introducing people to us!

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.