Operational Trainer (MHE)

ao.com; Crewe; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Wellness initiatives

Subsidised gym membership

5% contribution pension scheme

Job summary

ao.com in Crewe seeks an Operational Trainer passionate about developing others and enhancing team skills. You'll lead practical training for various departments, ensuring compliance and safety while adapting your approach for different learners.

Your role will also involve assessing colleagues and improving training procedures. A full UK driving licence and MHE operating experience are essential. We value our employees' contributions, offering a supportive environment with benefits designed to promote wellbeing.

Qualifications

• Experience delivering practical training and creating training materials.
• Full UK driving licence and experience with manual handling.
• Strong understanding of UK health & safety regulations.

Responsibilities

• Deliver engaging training across multiple departments.
• Lead inductions for new starters and agency colleagues.
• Train, assess, and re-certify colleagues on MHE.
• Ensure compliance with safety standards and maintain training records.
• Identify opportunities to improve training processes.

Skills

Confidence

Communication

Hands-on training

Health & Safety knowledge

MHE operation

Job description

At AO, we’re all about keeping things simple, doing the right thing and making life easy — for our customers and our people.

We’re on the lookout for an Operational Trainer to help us do just that. If you’re passionate about developing others, know your way around MHE, and love creating safe, confident teams — this could be your perfect next move.

Here’s What You Can Expect To Be Doing

You’ll be the go‑to expert when it comes to training across our operations. From day one inductions to hands‑on equipment training, you’ll make sure our people have the skills and confidence to do their jobs safely and brilliantly.

• Deliver practical and engaging training across multiple departments
• Lead inductions for new starters and agency colleagues
• Train, assess and re‑certify colleagues on MHE
• Make sure everything we do is safe, compliant and by the book
• Keep training records accurate and up to date
• Work closely with teams like Health & Safety, HR and Operations
• Spot opportunities to improve processes and raise standards
• Help make sure mandatory training is completed across your shift

A Few Things About You

We’re after someone who’s confident, hands‑on and great with people — someone who can bring training to life and adapt their style to suit every learner.

You’ll need:

• A full UK driving licence
• Experience operating a range of manual/material handling equipment
• A strong understanding of UK health & safety
• Experience delivering practical training (and the odd PowerPoint!)
• Confidence building relationships across different teams
• The ability to create and update training materials

Bonus if you have:

• Experience in a fast‑paced warehouse or distribution environment

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.

To see all our benefits and perks, visit our AO Benefits page.

• At least 5% contribution pension scheme*
• Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.