Operational Support Specialist

ID Logistics; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

ID Logistics is seeking an experienced warehouse operations leader to drive performance across our UK warehousing network. You will work with site leadership, projects, and senior stakeholders to deliver excellence, support customer implementations, and push continuous improvement.

You will act as the operational expert, sharing best practices, developing leaders, and ensuring safety, service, quality and productivity remain high across sites.

Qualifications

• Proven track record leading warehouse operations teams across multiple sites.
• Strong problem-solving and decision-making skills to resolve operational challenges.
• Experience driving continuous improvement and Lean/CI initiatives.

Responsibilities

• Provide hands-on leadership to UK sites to achieve operational objectives.
• Lead and coach site managers, supervisors, and teams for high performance.
• Support customer implementations, go-lives, and stabilisation activities.
• Drive productivity, service quality, and inventory accuracy improvements.
• Embed standards and best practices from day one across the network.
• Lead transformation projects including warehouse redesigns and automation.

Skills

Leadership

Problem solving

Stakeholder management

People development

Operational excellence

Tools

WMS

ERP systems

Job description

Are you an experienced warehouse operations leader who thrives on solving problems, driving performance, and supporting sites to succeed?

This role provides operational leadership and hands‑on support across our UK warehousing network. Working closely with site leadership teams, projects, and senior operational stakeholders, you'll help deliver operational excellence, support customer implementations, improve performance, and drive continuous improvement.

You’ll be a trusted operational expert, sharing best practice, developing leaders, and ensuring our standards of safety, service, quality, and productivity are consistently achieved.

Key Responsibilities:

Operational Support

• Support sites across the UK network to achieve operational and customer objectives.
• Provide hands‑on leadership to resolve operational challenges.
• Identify improvement opportunities and implement sustainable solutions.
• Drive productivity, service, quality, and efficiency improvements.
• Share best practice and promote operational consistency.

Implementations & Start‑Ups

• Support new customer implementations and warehouse start‑ups.
• Assist with mobilisation, go‑live, and stabilisation activities.
• Work with operational and project teams to ensure successful launches.
• Embed operational standards and best practice from day one.

Operational Excellence

• Champion continuous improvement across the network.
• Support productivity, inventory, quality, and service initiatives.
• Conduct operational reviews and identify performance opportunities.
• Support Lean and Operational Excellence programmes.

Leadership & Coaching

• Coach and develop operational managers, supervisors, and team leaders.
• Support leadership teams through change and growth.
• Drive accountability, engagement, and high performance.
• Act as a role model for company values and behaviours.

Projects & Transformation

• Support operational projects, process improvements, and business change.
• Contribute to warehouse redesigns, automation, and customer transitions.
• Work with Operations, IT, HR, Finance, and Commercial teams to deliver successful outcomes.

Safety, Compliance & Quality

• Promote safe working practices and operational compliance.
• Support audits and customer requirements.
• Maintain high standards of housekeeping, inventory accuracy, and operational
• Reduce operational risk and improve customer satisfaction.

About you:

• Significant Operations Manager or Senior Operations Manager experience within a 3PL warehousing environment.
• Strong understanding of warehousing operations, KPIs, labour management, inventory control, and customer service.
• Proven track record of operational improvement and performance delivery.
• Excellent problem-solving, decision-making, and leadership skills.
• Strong coaching and stakeholder management capability.
• Experience of customer implementations, start‑ups, or multi‑site operations is desirable.
• Lean, Six Sigma, CI, WMS, or automation knowledge would be advantageous.
• Flexibility to travel extensively across the UK.

About Us

ID Logistics is an international contract logistics group with a presence in over 20 countries, representing more than 8.0 million square meters of warehousing facilities in Europe, America, Asia, and Africa, with 38,000 employees. With a client portfolio balanced between retail, industry, detail picking, healthcare and e‑commerce sectors, ID Logistics is characterised by offers involving a high level of technology.

We have been growing for more than 25 years, with an ethos of everyone being united and where innovation is constant. We have a demanding job to do, and we must move fast while being rigorous and precise.

Operational excellence is one of the founding values of ID Logistics and each employee contributes to it: all your ideas, we will listen to them, and all your past experiences will enrich us.