Operations Manager

lr; Kemsing; Remote; GBP 45,000 - 65,000; Full time

Job summary

lr is seeking an experienced Operations Manager to lead our UK facility, overseeing Goods In, Warehousing, Fulfilment, Transport, Shipping and Premises. You will drive efficient goods movement, maintain high standards of accuracy and presentation, and develop people and processes across the operation.

You will mentor the team, optimise stock-handling, and collaborate with Client Services to ensure on-time fulfilment, with a practical, hands-on approach in a fast-paced environment.

Qualifications

• Experience managing a warehouse, fulfilment, logistics or similar operational environment.
• Strong people-management and leadership skills.
• Excellent organisational and time-management abilities.
• Proactive, solutions-focused with problem-solving mindset.
• Attention to detail and high standards of presentation.
• Ability to manage multiple priorities in a fast-paced setting.
• Confident decision-maker with ownership mindset.
• Excellent communication and interpersonal skills.
• Proficient IT skills with warehouse, inventory and courier systems.
• Continual-improvement mindset and willingness to support wider team.

Responsibilities

• Oversee day-to-day running of Goods In, Warehousing, Fulfilment, Transport, Shipping and Premises.
• Ensure efficient movement of goods through the business.
• Maintain high standards of accuracy, organisation, efficiency and presentation.
• Manage workloads, staffing and resources.
• Collaborate with Client Services to meet fulfilment requirements.
• Continuously review processes to improve productivity, quality and efficiency.
• Support, mentor and develop operational team.
• Maintain warehouse presentation and tidy, client-ready areas.
• Support stock control and stock-handling improvements.
• Provide hands-on operational support during busy periods.
• Cover Transport and Shipping including Royal Mail, FedEx and same-day delivery.
• Support health, safety and premises standards.
• Resolve issues quickly and address root causes.

Skills

People management

Operations management

Warehouse operations

Logistics

Process improvement

Attention to detail

IT skills

Communication

Problem solving

Multi-tasking

Tools

Warehouse management systems

Job description

We are currently seeking an experienced, hands-on individual, with strong leadership skills, and a continual-improvement mindset, to join our growing team as Operations Manager.

As Operations Manager, you will be responsible for overseeing the day-to-day operational performance of our UK facility, with responsibility across our Goods In, Warehousing, Fulfilment, Transport, Shipping and Premises functions. You will ensure goods move efficiently through the business from arrival through to dispatch, while maintaining high standards of organisation, accuracy and presentation, developing our people and processes, and continually identifying opportunities to improve the way we work.

Responsibilities

• Overseeing the day-to-day running of our Goods In, Warehousing, Fulfilment, Transport, Shipping and Premises functions
• Ensuring the efficient movement of goods into, around and out of the business
• Maintaining high standards of accuracy, organisation, efficiency and presentation across all operational areas
• Managing operational workloads and ensuring staffing and resources are allocated appropriately
• Working closely with Client Services to ensure fulfilment requirements are understood, resourced and delivered on time
• Continually reviewing processes and identifying opportunities to improve productivity, quality and efficiency
• Supporting, mentoring and developing members of the operational team
• Maintaining excellent warehouse and workplace presentation standards, ensuring all areas remain tidy, organised and client-ready
• Supporting stock control, warehouse organisation and improvements to stock-handling processes
• Providing hands-on operational support during busy periods where required
• Providing cover for Transport and Shipping, including Royal Mail, FedEx and same-day delivery requirements
• Supporting health, safety and general premises standards across the facility
• Resolving operational issues quickly and constructively, while identifying and addressing the underlying cause

Requirements

• Previous experience managing a warehouse, fulfilment, logistics or similar operational environment
• Strong people-management skills, with the ability to lead, support and develop a varied team
• Exceptional organisational and time-management skills
• A proactive, solutions-focused approach to problem solving,
• Strong attention to detail, with high standards of organisation and presentation
• Ability to manage multiple priorities within a fast-paced environment
• Confidence making day-to-day operational decisions and taking ownership
• Excellent communication skills, with a confident, calm and personable approach
• Proficient I.T. skills and confidence using warehouse, inventory and courier systems
• A continual-improvement mindset, with a genuine interest in developing more efficient ways of working
• A practical, hands-on approach and willingness to support the wider team when required

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