Operational Support Officer (Full Time)

New Start; Harrogate; On-site; GBP 29,000 - 32,000; Full time

Job summary

The Housing Standards Contracts Team at North Yorkshire Council seeks an Operational Support Officer in Harrogate. You will handle day-to-day administration for external contractors, handle tenant repair enquiries, and work with Contract Supervisors to raise works and purchase orders and process invoices.

A proactive, organised, customer-focused approach is required. We offer hybrid working after training with 2–3 days in the office, 8:30–17:00 (Fri 8:30–16:30).

Qualifications

• Experience with Microsoft Excel and data entry tasks.
• Customer service experience with tenants or equivalents.
• Knowledge of housing regulations and landlord duties is desirable.

Responsibilities

• Administer day-to-day contractor work within the Contracts team.
• Serve as the principal contact for enquiries to the team.
• Raise works orders and purchase orders; process invoices.
• Support reactive repair requests from tenants and coordinate with supervisors.

Skills

Microsoft Excel

Data entry

Customer service

Tenant relations

Area knowledge

Job description

Jobs

Operational Support Officer

More Information

Salary

£29,064 - £31,537 per annum

Expires

30/08/2026

Company

North Yorkshire Council

Location

Harrogate, North Yorkshire

Job Type

Full Time

The Housing Standards team are responsible for ensuring the Councils social housing portfolio of circa 9,000 dwellings is maintained to meet all current statutory, regulatory, and legislative standards. We have an exciting opportunity for an Operational Support Officer within our growing Housing Standards Contracts Team.

Our Service

The purpose of our Service is to provide quality, affordable, healthy, and sustainable homes that meet the present and future needs of all our tenants. The Housing Standards team is made up of six closely linked areas of housing expertise i.e., repairs, improvements, compliance, contracts, construction and safety. Each team consisting of suitably qualified, skilled, and experienced trade operatives, surveyors, or contract supervisors. Your New Role As an Operational Support Officer, you will work within the Contracts team and play a key role in the day-to-day administration of external contractor work. The core focus of the post is to be the principal point of contact for enquiries into the team, dealing with reactive repair requests from tenants, and working closely with Contract Supervisors to raise works orders, purchase orders and process invoices.

What We're Looking

For Essential:

• Ability to build positive working relationships with tenants, contractors and colleagues.
• Good knowledge of Microsoft software including Excel spreadsheets
• Experience of data entry
• Customer service experience
• Knowledge of housing regulations and landlord duties including AWABBS Law, damp and mould, asbestos awareness, gas regulations, working at heights, electrical safety and other compliance requirements
• Good knowledge of area and geography of our stock.

Desirable:

• Experience within contract administration or contractor management environments.
• Personal Attributes

We're looking for someone who is proactive, organised and customer focused, with a positive approach to problem solving. You will be comfortable working independently and as part of a team, with a commitment to delivering excellent services and continuously improving the customer experience.

Additional Information

After training and induction has been completed hybrid working is available with a minimum of 2 days, 3 preferred, working from the Council offices. Working hours are 8.30am to 5.00pm Monday-Thursday and 8.30am to 4.30pm Fridays.

Contact

If you would like an informal conversation regarding the role, please contact Donna Jobling, Housing Standards Manager on 07525 987947 or [e-mail].

Company: North Yorkshire Council

Salary: £29,064 - £31,537 per annum

Location: Harrogate, North Yorkshire

Sector: Housing

Sector: Management and Maintenance

Job Role: Officer