Housing Standards: Contracts Admin & Support (Hybrid)

New Start; Harrogate; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

The Housing Standards Contracts Team at North Yorkshire Council seeks an Operational Support Officer in Harrogate. You will handle day-to-day administration for external contractors, handle tenant repair enquiries, and work with Contract Supervisors to raise works and purchase orders and process invoices.

A proactive, organised, customer-focused approach is required. We offer hybrid working after training with 2–3 days in the office, 8:30–17:00 (Fri 8:30–16:30).

Qualifications

• Experience with Microsoft Excel and data entry tasks.
• Customer service experience with tenants or equivalents.
• Knowledge of housing regulations and landlord duties is desirable.

Responsibilities

• Administer day-to-day contractor work within the Contracts team.
• Serve as the principal contact for enquiries to the team.
• Raise works orders and purchase orders; process invoices.
• Support reactive repair requests from tenants and coordinate with supervisors.

Skills

Microsoft Excel

Data entry

Customer service

Tenant relations

Area knowledge

Job description

The Housing Standards Contracts Team at North Yorkshire Council seeks an Operational Support Officer in Harrogate. You will handle day-to-day administration for external contractors, handle tenant repair enquiries, and work with Contract Supervisors to raise works and purchase orders and process invoices.

A proactive, organised, customer-focused approach is required. We offer hybrid working after training with 2–3 days in the office, 8:30–17:00 (Fri 8:30–16:30).