Housing Standards: Contract Admin & Support Officer

Planning News; Harrogate; Hybrid; GBP 31,000 - 32,000; Full time

Job summary

North Yorkshire Council is seeking an Operational Support Officer in Harrogate to support the Housing Standards Contracts Team. You will act as the main contact for contractor inquiries, manage reactive repairs from tenants, and assist with orders and invoices.

Hybrid working is available after training. The role requires strong Excel skills, customer service experience and knowledge of housing regulations to ensure compliance across ~9,000 dwellings.

Qualifications

• Ability to build positive working relationships with tenants, contractors and colleagues.
• Good knowledge of Microsoft Excel.
• Experience of data entry.
• Customer service experience.
• Knowledge of housing regulations and landlord duties including AWABBS Law, damp and mould, asbestos awareness, gas regulations, working at heights, electrical safety and other compliance requirements.
• Good knowledge of area and geography of our stock.

Responsibilities

• Serve as the principal point of contact for enquiries into the Contracts team.
• Deal with reactive repair requests from tenants and coordinate responses.
• Raise works orders and purchase orders; process invoices in a timely manner.

Skills

Tenant liaison

Microsoft Excel

Data entry

Customer service

Housing regulations

Area knowledge

AWABBS Law

Job description

North Yorkshire Council is seeking an Operational Support Officer in Harrogate to support the Housing Standards Contracts Team. You will act as the main contact for contractor inquiries, manage reactive repairs from tenants, and assist with orders and invoices.

Hybrid working is available after training. The role requires strong Excel skills, customer service experience and knowledge of housing regulations to ensure compliance across ~9,000 dwellings.