Operations Officer (Full Time)

Environmentjournal; Harrogate; On-site; GBP 34,000 - 38,000; Full time

Job summary

North Yorkshire Council is seeking an Operations Officer to drive the day-to-day delivery of frontline Waste and Street Scene services in Harrogate. You will coordinate resources, lead frontline teams, and respond to operational challenges to ensure services meet residents’ needs.

The role requires hands-on leadership, strong organisational skills, and knowledge of health and safety regulations. Some weekend and bank holiday work may be required, with early starts possible.

Qualifications

• Experience in waste management or environmental services.
• Experience supervising staff.
• Knowledge of health and safety legislation.
• Experience operating or managing Operator Licence vehicles.
• Strong organisational and resource-planning skills.
• Excellent communication and interpersonal skills.
• Ability to make decisions and prioritise under pressure.
• Full UK driving licence.

Responsibilities

• Oversee day-to-day management of frontline Waste and Street Scene teams.
• Coordinate resources and respond to operational challenges in real time.
• Ensure services meet residents and businesses' needs.
• Provide leadership to teams and agency staff; drive improvements.
• Ensure compliance with health and safety requirements and policies.
• Monitor performance and support staff development through appraisals.
• Cover early start times and potential weekend/bank holiday shifts.

Skills

Waste management experience

Staff supervision

Health and safety knowledge

Organisation and planning

Driving licence (UK)

Job description

Jobs

Operations Officer

More Information

Salary

£34,434- £38,220 per annum

Expires

30/08/2026

Company

North Yorkshire Council

Location

Harrogate, North Yorkshire

Job Type

Full Time

Are you an experienced operational leader looking for an opportunity to make a visible difference to local communities? We are seeking a proactive and motivated Operations Officer to help lead our Waste and Street Scene services, ensuring the safe, efficient and effective delivery of frontline environmental services across North Yorkshire.

Are you looking for a rewarding role that provides you with the responsibility of managing key frontline staff in a newly formed council?

About the Role

As an Operations Officer, you will play a key role in the day-to-day management of frontline teams delivering essential waste collection and street cleansing services. You will be responsible for coordinating resources, managing operational challenges in real time, and ensuring services continue to meet the needs of residents and businesses.

Working closely with operational management, you will provide leadership to teams, support service improvements, and ensure compliance with health and safety legislation, transport regulations and council policies.

This is a varied and hands-on role that requires strong organisational skills, effective people management and the ability to make sound decisions in a fast-paced operational environment.

Typical working days and hours currently vary between 5:30 am and 5:30 pm shifts, you need to be prepared to start early. Some weekend and bank holiday working may be required.

Roles and Responsibilities:

• To ensure the work allocated to the Waste and Street Scene Teams is completed to a high standard
• To co-ordinate mandatory training around service priorities, devising and implementing training schedules with colleagues
• Identify opportunities for service improvement, efficiencies and innovation
• To be responsible for the monitoring of the performance of services and making recommendations to management, regarding the increased efficiency of those services
• Ensure compliance with health and safety requirements and safe systems of work
• Provide leadership and direction to teams and agency staff at all times on legal requirements
• To motivate individuals and teams ensuring best practice is deployed across the waste management service area through regular dialogue and formal appraisals as individuals and teams
• Monitor team performance, address conduct, attendance and performance matters, and support staff development.

What We're Looking For

• Experience working within waste management, street cleansing, parks, environmental services or a similar operational environment.
• Experience supervising or managing staff.
• Knowledge of health and safety legislation and operational compliance requirements.
• Experience operating and/or managing Operator Licence vehicles.
• Strong organisational and resource-planning skills.
• Excellent communication and interpersonal skills.
• Ability to make decisions and prioritise effectively under pressure.
• Knowledge of transport legislation, driver hours regulations and licence categories
• Full UK driving licence.

What’s in it for you

At North Yorkshire Council, we value our people and are committed to supporting career development.

In addition to your salary, we offer a range of great benefits to help you financially make life a bit easier. From career average employer contribution Local Government pension scheme, generous leave entitlements, green car and cycle schemes, travel loans, shopping, and gym discounts to name but a few you can find more information on the range of benefits we offer within our total rewards brochure.

Join us and help deliver essential environmental services that keep North Yorkshire's communities clean, safe and thriving.