Operational Support Officer (Full Time)

Planning News; Harrogate; Hybrid; GBP 31,000 - 32,000; Full time

Job summary

North Yorkshire Council is seeking an Operational Support Officer in Harrogate to support the Housing Standards Contracts Team. You will act as the main contact for contractor inquiries, manage reactive repairs from tenants, and assist with orders and invoices.

Hybrid working is available after training. The role requires strong Excel skills, customer service experience and knowledge of housing regulations to ensure compliance across ~9,000 dwellings.

Qualifications

• Ability to build positive working relationships with tenants, contractors and colleagues.
• Good knowledge of Microsoft Excel.
• Experience of data entry.
• Customer service experience.
• Knowledge of housing regulations and landlord duties including AWABBS Law, damp and mould, asbestos awareness, gas regulations, working at heights, electrical safety and other compliance requirements.
• Good knowledge of area and geography of our stock.

Responsibilities

• Serve as the principal point of contact for enquiries into the Contracts team.
• Deal with reactive repair requests from tenants and coordinate responses.
• Raise works orders and purchase orders; process invoices in a timely manner.

Skills

Tenant liaison

Microsoft Excel

Data entry

Customer service

Housing regulations

Area knowledge

AWABBS Law

Job description

Jobs

Operational Support Officer

More Information

Salary

£29,064 - £31,537 per annum

Expires

30/08/2026

Company

North Yorkshire Council

Location

Harrogate, North Yorkshire

Job Type

Full Time

The Housing Standards team are responsible for ensuring the Councils social housing portfolio of circa 9,000 dwellings is maintained to meet all current statutory, regulatory, and legislative standards. We have an exciting opportunity for an Operational Support Officer within our growing Housing Standards Contracts Team.

Our Service

The purpose of our Service is to provide quality, affordable, healthy, and sustainable homes that meet the present and future needs of all our tenants. The Housing Standards team is made up of six closely linked areas of housing expertise i.e., repairs, improvements, compliance, contracts, construction and safety. Each team consisting of suitably qualified, skilled, and experienced trade operatives, surveyors, or contract supervisors. Your New Role As an Operational Support Officer, you will work within the Contracts team and play a key role in the day-to-day administration of external contractor work. The core focus of the post is to be the principal point of contact for enquiries into the team, dealing with reactive repair requests from tenants, and working closely with Contract Supervisors to raise works orders, purchase orders and process invoices.

What We're Looking

For Essential:

• Ability to build positive working relationships with tenants, contractors and colleagues.
• Good knowledge of Microsoft software including Excel spreadsheets
• Experience of data entry
• Customer service experience
• Knowledge of housing regulations and landlord duties including AWABBS Law, damp and mould, asbestos awareness, gas regulations, working at heights, electrical safety and other compliance requirements
• Good knowledge of area and geography of our stock.

Desirable:

• Experience within contract administration or contractor management environments.
• Personal Attributes

We're looking for someone who is proactive, organised and customer focused, with a positive approach to problem solving. You will be comfortable working independently and as part of a team, with a commitment to delivering excellent services and continuously improving the customer experience.

Additional Information

After training and induction has been completed hybrid working is available with a minimum of 2 days, 3 preferred, working from the Council offices. Working hours are 8.30am to 5.00pm Monday-Thursday and 8.30am to 4.30pm Fridays.

Contact

If you would like an informal conversation regarding the role, please contact Donna Jobling, Housing Standards Manager on 07525 987947 or [e-mail].

Company: North Yorkshire Council

Salary: £29,064 - £31,537 per annum

Location: Harrogate, North Yorkshire

Sector: Housing

Sector: Management and Maintenance

Job Role: Officer

Get more information about
Operational Support Officer

This role expires30/08/2026. More Information