Operational Support Manager, Breast Surgery & Ophthalmology

NHS; Coventry; On-site; GBP 37,000 - 45,000; Full time

Job summary

An exciting opportunity has arisen for an Operational Support Manager within a leading NHS trust. This role is pivotal in delivering high-quality, patient-centered services while ensuring compliance with national KPIs. You'll manage administrative teams, oversee waiting list management, and collaborate with multidisciplinary teams to enhance patient care. Join a renowned organization committed to innovation and excellence in healthcare, where your contributions will directly impact patient outcomes and service efficiency. If you are passionate about operational excellence and dedicated to improving healthcare delivery, this role is perfect for you.

Qualifications

• Experience in managing administrative teams and ensuring compliance with policies.
• Strong analytical skills to interpret waiting list data and performance metrics.

Responsibilities

• Manage inpatient and outpatient waiting lists effectively.
• Provide operational support to service leadership and ensure compliance with KPIs.

Skills

Line Management

Data Analysis

Performance Management

Patient Scheduling

Education

Relevant Degree or Equivalent Experience

Tools

NHS Systems

Job description

Operational Support Manager, Breast Surgery & Ophthalmology

An exciting opportunity has arisen within Surgery to provide operational and senior administrative support to services within a clinical group. The role will support the operational delivery of a high-quality, efficient, and patient-centred service in line with national and local Key Performance Indicators (KPIs).

The post holder will provide operational support to the service leadership team for the smooth running of the service. The role includes supporting the management of administration teams, waiting list management, and scheduling of patients to ensure KPIs and NHS standards are met within available resources, ensuring effective patient care in a timely manner. The role also involves line management, handling complex or sensitive information across teams, and collaborating with a multidisciplinary team to enable delivery of patient care.

Interviews for this post are scheduled for Friday, 16th May 2025

Main duties of the job

1. Line management of service administrative and clerical teams, ensuring Mandatory Training, Appraisals, and Sickness Management are up-to-date and compliant with Trust policies.
2. Effective management of inpatient and outpatient waiting lists, liaising with Clinical Coordinators, Consultants, Health Records staff, Medical Secretaries, Operational Managers, Out-Patients, Private Patient services, and Ward Managers to optimise hospital resource use.
3. Analyze, manipulate, and interpret waiting list data to support planning and performance management.
4. Review monthly performance metrics and compliance against KPIs, qualitative indicators, and business case benefits with the Group Manager.
5. Oversee the Eye Emergency Referral Service (EERS) in collaboration with the Ops & Performance Manager and Group Manager.

Closing Date: Please apply promptly as the vacancy may close once sufficient applications are received.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as 'good' by the Care Quality Commission, is one of the UK’s largest teaching trusts, renowned for research, innovation, and modern facilities.

We pride ourselves on our high-quality patient care and a diverse, inclusive environment that values the talents and perspectives of all staff. We are committed to fairness, respect, and dignity in our workplace and in patient care.

Additional details

Date posted: 01 May 2025

Pay scheme: Agenda for Change

Band: Band 6

Salary: £37,338 to £44,962 per annum

Contract: Permanent

Working pattern: Full-time

Location: University Hospital Coventry and Warwickshire, Clifford Bridge Road, Coventry, CV2 2DX