Operational Support Manager, Breast Surgery & Ophthalmology

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity awaits at a leading teaching Trust in the UK, where you can make a significant impact on patient care as an Operational Support Manager in Breast Surgery & Ophthalmology. This role is pivotal in ensuring efficient service delivery, managing administrative teams, and analyzing performance metrics. Join a passionate team dedicated to high-quality patient care and innovation in healthcare. With a commitment to diversity and extensive learning opportunities, this position offers a chance to thrive in a supportive environment while contributing to the excellence of healthcare services.

Benefits

Extensive Learning Opportunities

Diversity and Inclusion Initiatives

Modern Facilities

Qualifications

• Experience in operational management within a healthcare setting.
• Strong analytical skills to interpret waiting list data.

Responsibilities

• Manage service administrative teams and ensure compliance with Trust policies.
• Oversee waiting list management and liaise with clinical teams.

Skills

Line Management

Data Analysis

Patient Care Coordination

Performance Metrics Review

Education

Degree in Healthcare Management

Relevant Professional Qualification

Tools

EERS (Eye Emergency Referral Service)

NHS Performance Metrics Systems

Job description

Vacancy at University Hospitals Coventry and Warwickshire NHS Trust

Operational Support Manager, Breast Surgery & Ophthalmology

An exciting opportunity has arisen within Surgery to provide operational and senior administrative support to services within a clinical group. The role will support the operational delivery of a high-quality, efficient, and patient-centred service in line with national and local Key Performance Indicators (KPIs).

The post holder will provide operational support to the service leadership team to ensure the smooth running of the service. This includes managing administration teams and functions, overseeing waiting list management, and scheduling patients to meet KPIs and NHS standards within available resources, ensuring effective patient care in a timely manner.

The role involves line management, handling complex or sensitive information across various teams, and collaborating with a multidisciplinary team to enable delivery of patient care.

Interviews are scheduled for Friday, 16th May 2025.

1. Line management of service administrative and clerical teams, ensuring Mandatory Training, Appraisals, and Sickness Management are up to date and compliant with Trust policies.
2. Effective management of inpatient and outpatient waiting lists, liaising with Clinical Coordinators, Consultants, Health Records staff, Medical Secretaries, Operational Managers, Out-Patients, Private Patient services, and Ward Managers.
3. Analyzing and interpreting waiting list data to support planning, performance, and resource management.
4. Reviewing monthly performance metrics and compliance against KPIs, qualitative indicators, and business case benefits, in support of the Group Manager.
5. Operational oversight of EERS (Eye Emergency Referral Service) in collaboration with Ops & Performance Manager and Group Manager.

Closing date: The job advert will close once sufficient applications are received. Please apply promptly if interested.

University Hospitals Coventry and Warwickshire NHS Trust, rated as 'good' by the Care Quality Commission, is one of the UK's largest teaching Trusts.

We pride ourselves on high-quality patient care, modern facilities, and being at the forefront of healthcare research and innovation. We are a Pathway to Excellence designated organization, recognizing our commitment to excellence.

Join our passionate team and access extensive learning and development opportunities. We are committed to diversity, inclusion, and creating an environment of respect and fairness.

Additional responsibilities include managing cancer pathways, optimizing outpatient and theatre utilization, supporting business case implementations, and participating actively in the Service Leadership Team.

For further details, please see the attached job description.

Closing date: Thursday, 15th May 2025.