Operational Support Manager

APCOA PARKING UK; London; On-site; GBP 32,000; Full time

Job summary

Join a leading company as an Operational Support Manager in Redbridge, where you will ensure the effective delivery of contract operations, manage a team, and tackle community challenges. Enjoy a supportive environment focused on your growth and impact.

Benefits

20 days holiday plus 8 Bank Holidays

Training and Development

Employee Discount Scheme

Pension Scheme

Qualifications

• Experience in a supervisory/team management role.
• Full, clean UK driving licence required.

Responsibilities

• Plan and allocate staff across the base.
• Monitor day-to-day contract operations.
• Serve as first point of contact for customer issues.

Skills

People Management

Coaching

Organizational Skills

Proactivity

Tools

MS Office

Job description

The Role

Are you a natural leader with a passion for community and operational excellence? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to join our team in Redbridge!

As an Operational Support Manager, you’ll assist in ensuring the smooth and effective delivery ofday-to-day contract operations, keeping local streets safe, clean, and well-managed through our team of Civil Enforcement Officers. Working alongside our management team, you’ll assist with operations, build strong relationships within the community, and tackle environmental and parking challenges head-on to create a thriving, harmonious neighbourhood.

What you’ll do:

• Plan, prepare and allocate staff across the entire base, ensuring resources are deployed to the areas of most need.
• Monitor and manage the day-to-day contract operations, consisting of on and off-street enforcement.
• Maintain strong communications and consult daily with the Operations Manager, Contract Manager, Senior Civil Enforcement Officer, and Civil Enforcement Officers.
• Be first point of contact for any customer issues that arise.
• Monitor and report the SLA performance of all the services provided by APCOA.
• Report any equipment or vehicle defects on site
• Monitor all team members to ensure they operate in accordance with company and client policy.
• Verify the completion and submission of all paperwork including incident reports and statements.
• Ensure all uniform, equipment, and technology procedures (including HHC, radios, and body-worn cameras) are followed in line with client and company policies.

Are you ready to make an impact in Redbridge?

What you'll bring:

• Experience of working in a supervisory/team management role
• Excellent people management skills including coaching, training, motivating and recruiting
• Self-motivated, proactive nature
• Ability to prioritise, organise and multi-task
• Excellent knowledge MS office
• Full, clean UK driving licence is essential
• Familiarity with traffic management and knowledge of the parking industry would be beneficial.

Join APCOA, where your expertise is valued, your growth is supported, and your impact is felt. If you’re ready to take the next step in your career and help make Redbridge a better place for businesses and residents alike, we’d love to hear from you!

What we'll offer you:

• £31,535.04 per annum
• 40 hours per week
• 20 days holiday plus 8 Bank Holidays
• Training and Development
• Employee Discount Scheme
• Pension Scheme

We are committed to diversity and inclusion, ensuring APCOA is a fair and welcoming place to work—regardless of age, race, gender, or background. Your success is our success!