Operations Support Manager - Premium Hospitality Group

ZipRecruiter; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An award-winning hospitality group is seeking an Operations Support professional to enhance service quality across multiple sites. This role requires a hands-on leader who can coach teams, conduct quality audits, and ensure compliance with Health & Safety and Food Hygiene standards. With a focus on delivering exceptional guest experiences, this position offers a unique opportunity to grow your career in a vibrant and dynamic environment. If you are passionate about quality food and drink and thrive in a fast-paced setting, this could be the perfect role for you.

Qualifications

• Experience in multisite management and senior operational support.
• Strong coaching and communication skills required.

Responsibilities

• Support General Managers and Head Chefs to enhance service standards.
• Conduct site visits and quality audits to ensure compliance.

Skills

Multisite Management

Quality Control

Leadership Skills

Communication Skills

Health & Safety Knowledge

Food Hygiene Knowledge

IT Skills (Microsoft Office)

Coaching Skills

Tools

EPOS Systems

Job description

Job Description

Who You'll Be Working For:

An award-winning hospitality group known for delivering outstanding guest experiences, premium food and drink, and vibrant atmospheres. A brilliant opportunity to build your career with one of the industry's best.

**This is an operational role, and you will be expected to spend 90% of your time in service and 10% in the office, servicing 3 sites.

The Role of Operations Support:

1. Work closely with site teams, supporting General Managers and Head Chefs to drive service and operational standards.
2. Conduct regular site visits, in-service coaching, quality audits, and compliance checks.
   Champion food and beverage quality, atmosphere, cleanliness, and guest service across all stores.
3. Manage mystery guest programmes, monitor customer feedback, and deliver training to improve performance.
4. Support statutory compliance in Food Hygiene, Health & Safety, and Licensing.
   Be a visible, hands-on leader, supporting teams during peak services and leading by example.

What You'll Need to Succeed:

1. Experience in multisite management, quality control, or senior operational support within premium hospitality.
2. Strong coaching, leadership, and communication skills.
3. A detail-oriented, calm, and proactive approach.
4. Solid knowledge of Health & Safety, Food Hygiene, and Employment standards.
5. A passion for quality food, drink, and exceptional service.
6. Good IT skills (Microsoft Office essential; EPOS experience a plus).

If you are keen to discuss the details further, please apply today or send your CV to Kate at COREcruitment dot com

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