Operational Support Manager

Scotsman Hospitality; Glasgow; Híbrido; GBP 35.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stream – up to 40% pay as it is earned

30% off food and cinema tickets

Quarterly bonus payment

Hotel and Apartment discounts

Scotsman Perks Benefits Portal

Flexible working opportunities

Cycle to Work Scheme

Career development through Scotsman St

Refer a Friend Scheme

Descripción de la vacante

Scotsman Hospitality is hiring an Operational Support Manager to ensure properties run smoothly, manage reporting, and deliver key milestones. You will contribute to new property mobilisations and seasonal projects while working closely with the Operations Director and General Managers across St Andrews, Aberdeen, and other locations.

You will coordinate onboarding, support audits, and drive improvements in operational controls.

Formación

• Experience in PBSA, residential property management, hospitality or multi-site operational support.
• Ability to learn new platforms quickly and ensure data accuracy in PMS and reporting.
• Experience coordinating projects, deadlines and stakeholders across dispersed sites.
• Confident user of Excel, PowerPoint, Outlook and other reporting tools; strong analytical skills.
• A valid driving license and willingness to travel between locations.

Responsabilidades

• Support mobilisation of new properties, including operational readiness plans, opening checklists, staffing and training coordination, supplier setup, system configuration, resident communications and handover tracking.
• Support property demobilisations and management transitions.
• Monitor property management system (PMS) compliance.
• Coordinate regular operational reporting and KPI submissions across the portfolio.
• Provide hands-on support to onsite teams during peak leasing, arrivals, departures and summer turnaround.
• Maintain the annual operational calendar and support delivery of critical milestones.
• Help implement standard operating procedures.
• Support operational audits and quality assurance reviews, tracking corrective actions and escalating issues to regional leadership.
• Support recruitment and onboarding coordination for onsite teams.
• Assist with performance improvement plans and special projects.

Conocimientos

PBSA experience

Residential property management

Hospitality operations

Project coordination

Excel

PowerPoint

Analytical skills

Organisational skills

Driving license

Herramientas

Property management systems

Excel

PowerPoint

Outlook

Descripción del empleo

About Student Accommodation

Our Student Accommodation is a premium, all-inclusive student accommodation offering high-quality living in St Andrews and Aberdeen. Our focus is simple, exceptional standards, strong community, and commercial performance that supports continued investment in the resident experience.

About Student Accommodation

Our Student Accommodation is a premium, all-inclusive student accommodation offering high-quality living in St Andrews and Aberdeen. Our focus is simple, exceptional standards, strong community, and commercial performance that supports continued investment in the resident experience.

The Opportunity

The Operational Support Manager will help ensure properties operate consistently, systems and reporting remain accurate, and key operational milestones are delivered effectively. It will play an active role in new property mobilisations, property demobilisations, seasonal peak periods and operational improvement projects. You will work closely alongside the Operations Director and General Managers for each location to ensure alignment across short term let performance, resident experience and commercial delivery.

Core Responsibilities

• Support mobilisation of new properties, including operational readiness plans, opening checklists, staffing and training coordination, supplier set-up, system configuration, resident communications and handover tracking.
• Support property demobilisations and management transitions.
• Monitor property management system (PMS) compliance.
• Coordinate regular operational reporting and KPI submissions across the portfolio.
• Provide hands-on support to onsite teams during peak leasing, arrivals, departures and summer turnaround
• Maintain the annual operational calendar and support delivery of critical milestones,
• Help implement standard operating procedures
• Support operational audits and quality assurance reviews, tracking corrective actions and escalating overdue or recurring issues to regional leadership.
• Support recruitment and onboarding coordination for onsite teams.
• Assist with performance improvement plans and special projects

Experience And Attributes

• Experience in PBSA, residential property management, hospitality or multi-site operational support; direct experience of property mobilisation or transition is advantageous.
• Working knowledge of property management systems, data accuracy, operational controls and reporting; ability to learn new platforms quickly.
• Experience coordinating projects, deadlines and multiple stakeholders across geographically dispersed sites.
• Confident user of Excel, PowerPoint, Outlook and other reporting and collaboration tools.
• Strong analytical and organisational skills with close attention to detail.
• Ability to prioritise effectively, solve problems and provide practical support in a fast-moving operational environment.
• Driving License is essential as being able to travel between our locations.

What We Offer

• Stream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Quarterly bonus payment.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Flexible working opportunities.
• Cycle to Work Scheme
• Career development through our Scotsman Steps training programme.
• Refer a Friend Scheme.

Next Steps

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