Operational Support Manager

The Scotsman Group; Hamilton; Presencial; GBP 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stream up to 40% pay as it is earned

30% off food and cinema tickets

Quarterly bonus payment

Hotel and Apartment discounts

Access to Scotsman Perks Benefits Port

Flexible working opportunities

Cycle to Work Scheme

Career development through Scotsman St

Descripción de la vacante

The Scotsman Group is seeking an Operational Support Manager to help ensure properties run smoothly across mobilisation and demobilisation, with active involvement in peak leasing periods and ongoing operational improvements.

You will work closely with the Operations Director and General Managers to align short-term let performance, resident experience and commercial delivery. A driving licence is essential to travel between locations and you will engage in onboarding and training coordination.

Formación

• Experience in PBSA, residential property management, hospitality or multi-site operational support.
• Working knowledge of property management systems and data accuracy.
• Experience coordinating projects and deadlines across geographically dispersed sites.
• Proficiency in Excel, PowerPoint, Outlook for reporting.
• Ability to prioritise, solve problems and provide practical support in a fast-moving operational environment.
• Driving licence required to travel between locations.

Responsabilidades

• Support mobilisation of new properties with readiness plans, opening checklists, staffing and training coordination.
• Support property demobilisations and transitions.
• Monitor PMS compliance.
• Coordinate regular operational reporting and KPI submissions.
• Provide hands-on support to onsite teams during peak leasing, arrivals, departures and summer turnaround.
• Maintain annual operational calendar and support delivery of critical milestones.
• Help implement standard operating procedures.
• Support operational audits and QA reviews, tracking corrective actions and escalating issues.
• Support recruitment and onboarding coordination for onsite teams.
• Assist with performance improvement plans and special projects.

Conocimientos

PBSA/residential property management

Excel

PowerPoint

Outlook

Analytical skills

Organisational skills

Ability to prioritise

Problem solving

Interpersonal collaboration

Herramientas

Property management system (PMS)

Excel

PowerPoint

Outlook

Descripción del empleo

The Scotsman Group, Hamilton House, 70 Hamilton Drive, Glasgow, Lanarkshire, G12 8DR

About Student Accommodation

Our Student Accommodation is a premium, all-inclusive student accommodation offering high-quality living in St Andrews and Aberdeen. Our focus is simple, exceptional standards, strong community, and commercial performance that supports continued investment in the resident experience.

The Opportunity

The Operational Support Manager will help ensure properties operate consistently, systems and reporting remain accurate, and key operational milestones are delivered effectively. It will play an active role in new property mobilisations, property demobilisations, seasonal peak periods and operational improvement projects.

You will work closely alongside the Operations Director and General Managers for each location to ensure alignment across short term let performance, resident experience and commercial delivery.

Core Responsibilities

• Support mobilisation of new properties, including operational readiness plans, opening checklists, staffing and training coordination, supplier set-up, system configuration, resident communications and handover tracking.
• Support property demobilisations and management transitions.
• Monitor property management system (PMS) compliance.
• Coordinate regular operational reporting and KPI submissions across the portfolio.
• Provide hands-on support to onsite teams during peak leasing, arrivals, departures and summer turnaround
• Maintain the annual operational calendar and support delivery of critical milestones,
• Help implement standard operating procedures
• Support operational audits and quality assurance reviews, tracking corrective actions and escalating overdue or recurring issues to regional leadership.
• Support recruitment and onboarding coordination for onsite teams.
• Assist with performance improvement plans and special projects

Experience and Attributes

• Experience in PBSA, residential property management, hospitality or multi-site operational support; direct experience of property mobilisation or transition is advantageous.
• Working knowledge of property management systems, data accuracy, operational controls and reporting; ability to learn new platforms quickly.
• Experience coordinating projects, deadlines and multiple stakeholders across geographically dispersed sites.
• Confident user of Excel, PowerPoint, Outlook and other reporting and collaboration tools.
• Strong analytical and organisational skills with close attention to detail.
• Ability to prioritise effectively, solve problems and provide practical support in a fast-moving operational environment.
• Driving License is essential as being able to travel between our locations.

What We Offer:

As part of Scotsman Group, you will have access to the following benefits that include:

• Stream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Quarterly bonus payment.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Flexible working opportunities.
• Cycle to Work Scheme
• Career development through our Scotsman Steps training programme.
• Refer a Friend Scheme.