Operational Support Manager

Scotsman; Glasgow; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Stream up to 40% pay as it is earned

Food and cinema discounts 30%

Quarterly bonus

Hotel and apartment discounts

Scotsman Perks portal

Flexible working

Cycle to Work Scheme

Career development through Scotsman St

Refer a Friend Scheme

Job summary

Scotsman Group is seeking an Operational Support Manager to ensure properties run smoothly, systems and reporting stay accurate, and key milestones are delivered. You will work with the Operations Director and GMs to align short-term let performance with resident experience and commercial delivery.

You’ll mobilise new properties, supervise demobilisations, manage peak periods, and drive operational improvements across sites in Scotland. A driving licence is essential for travel between locations.

Qualifications

• Experience in PBSA, residential property management, hospitality or multi-site operational support.
• Knowledge of property management systems, data accuracy, operational controls and reporting.
• Experience coordinating projects, deadlines and multiple stakeholders across dispersed sites.
• Confident user of Excel, PowerPoint, Outlook and other reporting tools.
• Strong analytical and organisational skills with attention to detail.
• Ability to prioritise, solve problems and support in a fast-moving environment.
• Driving Licence is essential for travel between locations.

Responsibilities

• Support mobilisation of new properties with readiness plans, checklists, staffing and training coordination.
• Support property demobilisations and transitions.
• Monitor PMS compliance and accuracy of reporting.
• Coordinate regular operational reporting and KPI submissions.
• Provide hands-on support to onsite teams during peak leasing, arrivals and departures.
• Maintain annual operational calendar and critical milestones.
• Help implement standard operating procedures.
• Support audits, quality assurance, and track corrective actions.
• Support recruitment and onboarding for onsite teams.
• Assist with performance improvement plans and special projects.

Skills

Project coordination

Data accuracy

Analytical skills

Organisational skills

Prioritisation

Problem solving

Driving licence

Tools

Excel

PowerPoint

Outlook

Job description

About Student Accommodation

Our Student Accommodation is a premium, all-inclusive student accommodation offering high-quality living in St Andrews and Aberdeen. Our focus is simple, exceptional standards, strong community, and commercial performance that supports continued investment in the resident experience.

The Opportunity

The Operational Support Manager will help ensure properties operate consistently, systems and reporting remain accurate, and key operational milestones are delivered effectively. It will play an active role in new property mobilisations, property demobilisations, seasonal peak periods and operational improvement projects.

You will work closely alongside the Operations Director and General Managers for each location to ensure alignment across short term let performance, resident experience and commercial delivery.

Core Responsibilities

• Support mobilisation of new properties, including operational readiness plans, opening checklists, staffing and training coordination, supplier set-up, system configuration, resident communications and handover tracking.
• Support property demobilisations and management transitions.
• Monitor property management system (PMS) compliance.
• Coordinate regular operational reporting and KPI submissions across the portfolio.
• Provide hands-on support to onsite teams during peak leasing, arrivals, departures and summer turnaround
• Maintain the annual operational calendar and support delivery of critical milestones,
• Help implement standard operating procedures
• Support operational audits and quality assurance reviews, tracking corrective actions and escalating overdue or recurring issues to regional leadership.
• Support recruitment and onboarding coordination for onsite teams.
• Assist with performance improvement plans and special projects

Experience and Attributes

• Experience in PBSA, residential property management, hospitality or multi-site operational support; direct experience of property mobilisation or transition is advantageous.
• Working knowledge of property management systems, data accuracy, operational controls and reporting; ability to learn new platforms quickly.
• Experience coordinating projects, deadlines and multiple stakeholders across geographically dispersed sites.
• Confident user of Excel, PowerPoint, Outlook and other reporting and collaboration tools.
• Strong analytical and organisational skills with close attention to detail.
• Ability to prioritise effectively, solve problems and provide practical support in a fast-moving operational environment.
• Driving License is essential as being able to travel between our locations.

What We Offer:

As part of Scotsman Group, you will have access to the following benefits that include:

• Stream– Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% offof food and cinema tickets in all of our venues across Scotland.
• Quarterly bonuspayment.
• Hotel and Apartmentdiscounts.
• Access toScotsman Perks Benefits Portal.
• Flexible workingopportunities.
• Cycle to Work Scheme
• Career developmentthrough our Scotsman Steps training programme.
• Refer a Friend Scheme.