Operational Support Lead: Power Platform & Data Integrity

HSL Compliance Limited; Dartford; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Career development

Annual leave

Pension

Eye tests

Kinhub wellbeing

Retail discounts

Job summary

HSL Compliance Limited is seeking an Operational Support Team Leader in Dartford, with occasional travel to other sites. You will lead and develop a team of Coordinators, coordinate contracts, manage resource cover, and ensure real-time compliance reporting.

You will champion digital solutions, leveraging Power Platform, Business Central, and Advanced Excel to optimise SOPs, automate workflows, and maintain data integrity for clients.

Qualifications

• Experience leading an operations or business support team.
• Strong practical experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI), Dynamics 365 Business Central, and Advanced Excel.
• Proven track record in managing SOPs, data governance, and driving continuous process improvements.
• Excellent problem-solving with attention to detail and customer-focused communication.

Responsibilities

• Direct daily workloads, mentor staff, and conduct regular 1-on-1s, team meetings, and performance reviews.
• Allocate daily scheduling and admin tasks to ensure team accuracy and meet operational SLAs.
• Act as central contact for field crews, Account Managers, and clients, escalating service risks as needed.
• Perform routine data checks, assist with month-end financial reviews, and resolve discrepancies.
• Streamline processes using Microsoft Power Platform and lead regional software pilots.

Skills

Team leadership

Operations management

Power Platform

Power BI

Excel (Advanced)

Stakeholder communication

Tools

Power Apps

Power Automate

Power BI

Dynamics 365 Business Central

Advanced Excel

Job description

HSL Compliance Limited is seeking an Operational Support Team Leader in Dartford, with occasional travel to other sites. You will lead and develop a team of Coordinators, coordinate contracts, manage resource cover, and ensure real-time compliance reporting.

You will champion digital solutions, leveraging Power Platform, Business Central, and Advanced Excel to optimise SOPs, automate workflows, and maintain data integrity for clients.