Service manager

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 60,000 - 85,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a proactive Service Manager to lead and motivate a multi-disciplinary team across acute hospital settings in Oxford. You will drive service improvement, embed standard operating procedures, and manage hospital IT systems including EPR.

The role requires a postgraduate management qualification, NHS experience, and strong change management skills. The Trust values collaboration, compassion and delivery of excellent patient care.

Qualifications

• GCSE English Language and Maths (or equivalent) at grade C or above.
• Postgraduate management qualification.
• Minimum three years NHS experience including the use of hospital IT systems.
• Experience analysing and interpreting information to identify variances and deliver improvements.
• Staff management experience and ability to lead teams.
• EPR and PTL experience in inpatient/outpatient settings.

Responsibilities

• Lead and motivate a staff team within a complex NHS environment.
• Drive service improvement projects and embed standard operating procedures.
• Work with stakeholders to plan and overcome daily challenges using judgement.
• Build professional relationships at all levels of the organisation.
• Proactively manage change and service development initiatives.

Skills

Staff management

Change management

Data analysis & performance

EPR experience

Education

Postgraduate management qualification

GCSE English Language & Maths

Tools

Hospital IT systems (EHR/EPR)

Job description

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
The successful applicant will be able to demonstrate a strong understanding of emergency services as well as proven experience of managing and motivating a staff team. Previous experience of service improvement work would be an advantage, as would a track record of embedding standard operating procedures within teams. Ideally the successful candidate will have a strong understanding of the use of EPR. The Service Manager will be able to act on their own initiative; be able to deal with situations as they arise and able to use their own judgement to plan and overcome daily challenges. The right candidate needs to be a proactive and resilient manager with a skill for building professional relationships at all levels of the organisation. Full details of the post can be found in the job description. Please note we will be conducting Values Based Interviews as part of the recruitment process. The successful candidate will be required to demonstrate the Trust's values, the responsibilities of the job description and person specification. Please detail in your application how you have proven experience of working on change or service improvement projects.,

• GCSE English Language & Maths (or equivalent) at grade C or above, Post graduate management qualification, Acute operational management experience, in a complex organization Minimum of three years of experience in the National Health Service, including the use of hospital IT systems Experience of analysing and interpreting information to identify and manage variances in performance and identifying solutions to deliver improvement Staff Management EPR and PTL (inpatient and outpatient) experience

Desirable criteria

• Working in secondary care environment Knowledge of Trust Policies & Procedures, First class interpersonal skills with ability to gain and sustain credibility with clinicians/ managers. Skilled in influencing and persuading others to deliver in the context of organisational operational goals and strategic objectives Able to prioritise and manage the on-going work of services and/ or projects Results orientated and delivery against targets and deadlines Able to present well-reasoned and structured argument orally and in writing Knowledge of RTT Pathways Use of MS Excel, Word, Power Point and Outlook Forward plan and organise Make decisions using own initiative Ability to deal with stressful situations such as tight deadlines and forceful complainants and in an environment of frequent interruptions Exercise judgement when dealing with enquiries, to evaluate the situation and resolve problems within remit, escalating issues appropriately Ability to work well under pressure and to self-manage with
• Working knowledge of hospital systems
• Understanding of dealing with complaints
• Ability to analyse and report on associated data, Desire to succeed and make a real impact on the quality of care and efficiency of services provided Committed to achievement of overall Trust performance and willing to challenge practice/ behaviour that undermine the need to work as one team within the Trust Sets high standards and motivated to achieve these Works at optimum level in a complex, pressurised environment and is motivated by stretching targets and achieving continuous improvement Committed to living the Trust's values, willing to inspire others to act in accordance with those values and motivated to use those values to drive business performance and service development Comfortable in challenging traditional approaches - enjoys winning support for new ideas, An awareness of general management theory and practice, including quality, financial management, HR management and service/ business development Change management/ service improvement techniques
• Broad understanding of the NHS and key policy issues that affect business performance
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

Find out more here www.ouh.nhs.uk The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

We offer fantastic support and opportunities for our staff including:

• An environment that fosters continuous development of the individual and the team
• Access to development courses
• Joining a large supportive team with a wealth of change experience
• Exposure to projects across one of the largest NHS teaching hospitals in the UK

Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel, Oxford University Hospitals NHS Foundation Trust prides itself on its investment in staff both in terms of developing career and life skills but also its commitment to staff health and well-being.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.