Operational Support Assistant - Hybrid Admin & Service

Durham County Council; Spennymoor; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid working (home and office) where

27 days annual leave

Job summary

Durham County Council is seeking an organised Operational Support Assistant to join the Business Services Team supporting the Refuse & Recycling Service based at Hackworth Road Depot, Peterlee. This temporary maternity cover (up to 12 months) will provide essential admin and operational support to help ensure smooth delivery of waste and recycling services across County Durham.

You will work with colleagues across the service, handle customer enquiries, maintain records, and contribute to

Qualifications

• Experience in an office/administrative environment.
• Excellent communication and customer service skills.
• Ability to prioritise workloads and meet deadlines.
• Confident using ICT systems and digital processes.
• Works well as part of a team and can adapt to changing priorities.
• Positive and proactive approach to service delivery.
• Applicants should hold 5 GCSEs (Grade A-C/Grade 4 or above) or equivalent qualifications.

Responsibilities

• Provide administrative support to the Refuse & Recycling Service.
• Respond to customer enquiries and service requests in a professional and timely manner.
• Maintain accurate electronic records and filing systems.
• Support the processing of service information and documentation.
• Assist with continuous improvement initiatives and the development of efficient ways of working.
• Work collaboratively with colleagues to ensure excellent service delivery.
• Support business continuity by providing cover across a range of administrative functions when required.

Skills

Office administrative experience

Excellent communication

Customer service

Workload prioritisation

Deadline management

ICT/digital systems

Teamwork and adaptability

Proactive service delivery

Education

5 GCSEs (Grade A-C/4 or above) or equivalent qualifications

Job description

Durham County Council is seeking an organised Operational Support Assistant to join the Business Services Team supporting the Refuse & Recycling Service based at Hackworth Road Depot, Peterlee. This temporary maternity cover (up to 12 months) will provide essential admin and operational support to help ensure smooth delivery of waste and recycling services across County Durham.

You will work with colleagues across the service, handle customer enquiries, maintain records, and contribute to