Operational Support Assistant

Instagram; Little Thorpe; Hybrid; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Hybrid working

27 days annual leave (rising to 32)

LGPS pension scheme

Flexible working arrangements

Job summary

Instagram is looking for an Operational Support Assistant to join the Business Services Team supporting the Refuse & Recycling Service at Hackworth Road Depot, Peterlee. You will provide essential administrative and operational support to help ensure smooth delivery of waste and recycling services across County Durham.

You will respond to customer enquiries, maintain electronic records, process documentation, and support continuous improvement.

Qualifications

• Applicants should hold 5 GCSEs (Grade A-C/Grade 4 or above) or equivalent qualifications.
• Excellent communication and customer service skills.
• Organised with a customer-focused approach.

Responsibilities

• Provide administrative support to the Refuse & Recycling Service.
• Respond to customer enquiries and service requests in a timely manner.
• Maintain accurate electronic records and filing systems.
• Support the processing of service information and documentation.
• Assist with continuous improvement initiatives and efficient ways of working.
• Collaborate with colleagues to ensure excellent service delivery.
• Provide cover across administrative functions to support business continuity.

Skills

Excellent communication

Customer service

Organised

Prioritise workloads

ICT systems proficiency

Education

5 GCSEs (A-C/4+)

Job description

We have an exciting opportunity for an Operational Support Assistant to join the Business Services Team supporting our Refuse & Recycling Service based at Hackworth Road Depot, Peterlee. This is a varied and rewarding role where you will provide essential administrative and operational support to help ensure the smooth delivery of waste and recycling services across County Durham. Working as part of a supportive and collaborative team, you will liaise with colleagues across the service and play an important role in delivering high-quality customer service and business support. WHAT IS INVOLVED? As an Operational Support Assistant, you will:

• Provide administrative support to the Refuse & Recycling Service.
• Respond to customer enquiries and service requests in a professional and timely manner.
• Maintain accurate electronic records and filing systems.
• Support the processing of service information and documentation.
• Assist with continuous improvement initiatives and the development of efficient ways of working.
• Work collaboratively with colleagues to ensure excellent service delivery.
• Support business continuity by providing cover across a range of administrative functions when required.
  Are you an organised and customer-focused individual looking for an opportunity to support a busy frontline service?, Has experience working in an office or administrative environment.
• Has excellent communication and customer service skills.
• Can prioritise workloads and meet deadlines.
• Is confident using ICT systems and digital processes.
• Works well as part of a team and can adapt to changing priorities.
• Has a positive and proactive approach to service delivery.
• Applicants should hold 5 GCSEs (Grade A-C/Grade 4 or above) or equivalent qualifications.
  We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.