Waste & Recycling Operations Support (Hybrid Admin)

Durham County Council; Peterlee; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Hybrid working (where applicable)

Job summary

Durham County Council in Peterlee is seeking an Operational Support Assistant to join the Business Services Team supporting the Refuse & Recycling Service at Hackworth Road Depot. The role provides varied administrative and operational support to help ensure the smooth delivery of waste and recycling services across County Durham.

You will work with colleagues to deliver high-quality customer service, maintain records, handle enquiries, and support continuous improvement, with a temporary

Qualifications

• Experience in an office or administrative environment.
• Excellent communication and customer service skills.
• Ability to prioritise workloads and meet deadlines.
• Confident using ICT systems and digital processes.
• Works well as part of a team and can adapt to changing priorities.
• Positive and proactive approach to service delivery.
• Five GCSEs (Grade A-C/Grade 4 or above) or equivalent qualifications.

Responsibilities

• Provide administrative support to the Refuse & Recycling Service.
• Respond to customer enquiries and service requests in a professional and timely manner.
• Maintain accurate electronic records and filing systems.
• Support the processing of service information and documentation.
• Assist with continuous improvement initiatives and the development of efficient ways of working.
• Work collaboratively with colleagues to ensure excellent service delivery.
• Support business continuity by providing cover across a range of administrative functions when required.

Skills

Office administration

Customer service

Communication skills

Time management

ICT / digital skills

Team player

Proactive attitude

Education

GCSEs A-C / 4+

Tools

ICT systems

Job description

Durham County Council in Peterlee is seeking an Operational Support Assistant to join the Business Services Team supporting the Refuse & Recycling Service at Hackworth Road Depot. The role provides varied administrative and operational support to help ensure the smooth delivery of waste and recycling services across County Durham.

You will work with colleagues to deliver high-quality customer service, maintain records, handle enquiries, and support continuous improvement, with a temporary