Operational Support Assistant — Hybrid Work & 27 Days Leave

Instagram; Little Thorpe; Hybrid; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Hybrid working

27 days annual leave (rising to 32)

LGPS pension scheme

Flexible working arrangements

Job summary

Instagram is looking for an Operational Support Assistant to join the Business Services Team supporting the Refuse & Recycling Service at Hackworth Road Depot, Peterlee. You will provide essential administrative and operational support to help ensure smooth delivery of waste and recycling services across County Durham.

You will respond to customer enquiries, maintain electronic records, process documentation, and support continuous improvement.

Qualifications

• Applicants should hold 5 GCSEs (Grade A-C/Grade 4 or above) or equivalent qualifications.
• Excellent communication and customer service skills.
• Organised with a customer-focused approach.

Responsibilities

• Provide administrative support to the Refuse & Recycling Service.
• Respond to customer enquiries and service requests in a timely manner.
• Maintain accurate electronic records and filing systems.
• Support the processing of service information and documentation.
• Assist with continuous improvement initiatives and efficient ways of working.
• Collaborate with colleagues to ensure excellent service delivery.
• Provide cover across administrative functions to support business continuity.

Skills

Excellent communication

Customer service

Organised

Prioritise workloads

ICT systems proficiency

Education

5 GCSEs (A-C/4+)

Job description

Instagram is looking for an Operational Support Assistant to join the Business Services Team supporting the Refuse & Recycling Service at Hackworth Road Depot, Peterlee. You will provide essential administrative and operational support to help ensure smooth delivery of waste and recycling services across County Durham.

You will respond to customer enquiries, maintain electronic records, process documentation, and support continuous improvement.