Operational Support Administrator

WFS Patron; West Yorkshire; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

LGPS

Free parking

Flexible hours

Employee Assistance Programme

Gym access

Car salary sacrifice

Job summary

West Yorkshire Fire & Rescue Service is seeking an Operational Support Administrator on a permanent contract for a 3-day week, based at FSHQ. The role provides confidential administrative support to operational teams, helping coordinate activity, manage information and enable informed decision-making.

You will handle diaries, meetings, and data reporting, supporting senior leaders and projects while maintaining secure records and ensuring governance compliance.

Qualifications

• Demonstrable administrative experience, including diary and inbox management.
• Experience supporting senior leaders or operational teams in a complex environment.
• Experience organising meetings, producing accurate minutes and managing actions.
• Experience analysing data and producing reports."

Responsibilities

• Provide comprehensive, professional administrative support within Operational Support.
• Manage complex diaries, inboxes and scheduling requirements.
• Organise meetings and events with agendas, papers and accurate minutes.
• Maintain data, reports and records; identify trends for decision-making.
• Support procurement, budgets, and financial records as required.
• Coordinate travel, accommodation and official visits.
• Build relationships with departments, external partners and senior officials.

Skills

Diary management

Data reporting

Meeting coordination

Communication

Prioritisation

Education

GCSE level 2 literacy & numeracy

IT qualification Level 2

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Operational Support Administrator

Permanent contract | 3 days per week | Base location FSHQ

Grade 3 Salary £17,678 to £18,257

Are you highly organised, proactive and a great team player? Join West Yorkshire Fire & Rescue Service and become a vital part of our Operational support team. You’ll provide high-quality administrative support that keeps complex operational work moving, helps colleagues make informed decisions and contributes directly to delivering organisational priorities.

We offer an excellent package including generous holiday entitlement, family-friendly policies, a 22.5-hour week, flexible working arrangements, Local Government Pension Scheme, free onsite parking, Sports and Social Club with free use of the gym, an Employee Assistance Programme and a car salary sacrifice scheme.

The role

You will provide a comprehensive, professional and confidential administrative support service within Operational Support, helping teams to coordinate activity, manage information and support effective decision-making.

What you will do

• Manage complex diaries, inboxes and scheduling requirements, balancing competing priorities.
• Organise and support meetings and events, including agendas, papers, accurate minutes and action tracking.
• Maintain, analyse and report on operational and corporate data, identifying trends and producing clear information.
• Support projects by maintaining records, issue logs and decision logs, and coordinating administrative activity.
• Build effective relationships with internal departments, external partners and senior officials.
• Coordinate travel, accommodation, events and official visits, including itineraries and hospitality arrangements.
• Maintain secure electronic filing systems, databases and records in line with information governance and data protection requirements.
• Support procurement, budgets, financial records, visitor management, contractor access and departmental administration as required.

What you will bring

• Demonstrable administrative experience, including diary and inbox management.
• Experience supporting senior leaders or operational teams in a complex environment.
• Experience organising meetings, producing accurate minutes and managing actions.
• Experience analysing data and producing reports.
• Confidence using Microsoft Word, Excel and PowerPoint.
• Level 2 / GCSE-equivalent literacy and numeracy, or an equivalent level gained through work experience.
• An IT qualification at Level 2 or equivalent relevant experience.
• Excellent communication, prioritisation and deadline-management skills, with discretion when handling sensitive information.
• A commitment to data quality, equality and diversity, the NFCC Core Code of Ethics and WYFRS values
• Flexibility to adapt to changing priorities and service demands.

Additional information

You will be required to work from WYFRS premises.

Pre-employment checks: the successful applicant must obtain a satisfactory Standard Disclosure and Barring Service check and Security Check (SC) clearance.

Joining a first-rate organisation, you will have the job satisfaction of knowing each day that you are contributing to the success of one of just six metropolitan fire and rescue services in the UK, supporting around 950 firefighters who work round the clock, plus around 300 support staff, who help people and save lives.

We are a caring organisation; we promote an environment of inclusivity and learning, and welcome people from all walks of life, provided you can demonstrate commitment to our values, including integrity and teamwork.

Closing date for applications: 8th November 2026

We are an equal opportunities employer; we value and celebrate equality, diversity, neurodiversity and inclusion. We particularly welcome candidates from communities that are currently under-represented at WYFRS, including women, racially and ethnically diverse applicants and applicants with disabilities. We can offer support and adjustments for candidates and staff who experience barriers to work resulting from health conditions or Specific Learning Differences, such as dyslexia. We are a Real Living Wage employer.

West Yorkshire Fire & Rescue Service is committed to safeguarding our staff, volunteers, visitors and the community we serve. This includes protecting vulnerable adults, children and young people from potential neglect and harm. All employees must share this commitment.