Operational Support Administrator

West Yorkshire Fire & Rescue Service; Birkenshaw; On-site; GBP 21,000 - 32,000; Part time

Benefits offered by this job

Free onsite parking

Local Government Pension Scheme

Flexible working arrangements

Employee Assistance Programme

Sports & Social Club with gym access

Car salary sacrifice scheme

Job summary

West Yorkshire Fire & Rescue Service seeks an Operational Support Administrator to provide a professional, confidential administrative service within the Operational Support team, enabling coordinated activity, information management and informed decision-making.

You will handle complex diaries, meetings, minutes and action tracking, while maintaining data quality and supporting procurement, budgets and visitor management as required.

Qualifications

• Demonstrable administrative experience including diary and inbox management.
• Experience supporting senior leaders or operational teams in a complex environment.
• Experience organising meetings, producing accurate minutes and managing actions.
• Experience analysing data and producing reports.
• Confidence using Microsoft Word, Excel and PowerPoint.
• Level 2 / GCSE-equivalent literacy and numeracy, or equivalent via work experience.
• An IT qualification at Level 2 or equivalent relevant experience.

Responsibilities

• Manage complex diaries, inboxes and scheduling requirements, balancing competing priorities.
• Organise and support meetings and events, including agendas, papers, accurate minutes and action tracking.
• Maintain, analyse and report on operational and corporate data, identifying trends and producing clear information.
• Support projects by maintaining records, issue logs and decision logs, and coordinating administrative activity.
• Build effective relationships with internal departments, external partners and senior officials.
• Coordinate travel, accommodation, events and official visits, including itineraries and hospitality arrangements.
• Maintain secure electronic filing systems, databases and records in line with information governance and data protection requirements.
• Support procurement, budgets, financial records, visitor management, contractor access and departmental administration as required.

Skills

Administrative experience

Diary and inbox management

Senior stakeholder support

Meeting organisation and minutes

Data analysis and reporting

MS Word/Excel/PowerPoint

Communication and prioritisation

Discretion with sensitive information

Education

Level 2 GCSE literacy and numeracy

IT qualification Level 2 or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Operational Support Administrator

Are you highly organised, proactive and a great team player? Join West Yorkshire Fire & Rescue Service and become a vital part of our Operational support team. You'll provide high-quality administrative support that keeps complex operational work moving, helps colleagues make informed decisions and contributes directly to delivering organisational priorities.

We offer an excellent package including generous holiday entitlement, family-friendly policies, a 22.5-hour week, flexible working arrangements, Local Government Pension Scheme, free onsite parking, Sports and Social Club with free use of the gym, an Employee Assistance Programme and a car salary sacrifice scheme.

The role

You will provide a comprehensive, professional and confidential administrative support service within Operational Support, helping teams to coordinate activity, manage information and support effective decision-making.

What you will do

• Manage complex diaries, inboxes and scheduling requirements, balancing competing priorities.
• Organise and support meetings and events, including agendas, papers, accurate minutes and action tracking.
• Maintain, analyse and report on operational and corporate data, identifying trends and producing clear information.
• Support projects by maintaining records, issue logs and decision logs, and coordinating administrative activity.
• Build effective relationships with internal departments, external partners and senior officials.
• Coordinate travel, accommodation, events and official visits, including itineraries and hospitality arrangements.
• Maintain secure electronic filing systems, databases and records in line with information governance and data protection requirements.
• Support procurement, budgets, financial records, visitor management, contractor access and departmental administration as required.

What you will bring

• Demonstrable administrative experience, including diary and inbox management.
• Experience supporting senior leaders or operational teams in a complex environment.
• Experience organising meetings, producing accurate minutes and managing actions.
• Experience analysing data and producing reports.
• Confidence using Microsoft Word, Excel and PowerPoint.
• Level 2 / GCSE-equivalent literacy and numeracy, or an equivalent level gained through work experience.
• An IT qualification at Level 2 or equivalent relevant experience.
• Excellent communication, prioritisation and deadline-management skills, with discretion when handling sensitive information.
• A commitment to data quality, equality and diversity, the NFCC Core Code of Ethics and WYFRS values.
• Flexibility to adapt to changing priorities and service demands.

Additional information

You will be required to work from WYFRS premises.

Pre-employment checks

The successful applicant must obtain a satisfactory Standard Disclosure and Barring Service check and Security Check (SC) clearance.

Joining a first-rate organisation, you will have the job satisfaction of knowing each day that you are contributing to the success of one of just six metropolitan fire and rescue services in the UK, supporting around 950 firefighters who work round the clock, plus around 300 support staff, who help people and save lives.

We are a caring organisation; we promote an environment of inclusivity and learning, and welcome people from all walks of life, provided you can demonstrate commitment to our values, including integrity and teamwork.

We are an equal opportunities employer; we value and celebrate equality, diversity and inclusion. We particularly welcome candidates from communities that are currently under-represented at WYFRS, including women, Black, Asian & Minority Ethnic applicants and applicants with disabilities. We can offer support and adjustments for candidates and staff who experience barriers to work that result from health conditions or Specific Learning Differences, such as dyslexia.

West Yorkshire Fire & Rescue Service are committed to the safeguarding of our staff, volunteers, visitors and the community we serve. This includes protecting vulnerable adults, children and young people from potential neglect and harm. All employees must share the same commitment.

WYFRS is a 'Real Living Wage' employer and have been rated 'good' by HMICFRS in all areas of our service.

Closing date for applications: 8 th November 2026