Operational Services Executive

University of Surrey; Guildford; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free full access membership

33 days annual leave

Generous pension

Employee Assistance Programme

Job summary

University of Surrey is seeking an Operational Services Executive for Surrey Sports Park to deliver friendly, professional front-of-house service across reception, bookings and memberships. You will act as a visible on-shift contact, support colleagues and resolve routine queries while maintaining high presentation and accuracy.

You will have strong customer service experience in leisure or hospitality, supervise or support a front-line team, handle cash and bookings, and work flexibly including

Qualifications

• Strong customer service experience in leisure, sport, hospitality or similar.
• Experience supervising or supporting a front-line team.
• Experience handling cash and processing payments accurately.
• Experience with bookings or membership systems, and maintaining records.

Responsibilities

• Provide day-to-day front-of-house and operational support across Surrey Sports Park.
• Support reception, enquiries, bookings, admissions, memberships and payments.
• Maintain high standards of presentation, administrative accuracy and customer care.
• Act as a visible on-shift contact and support colleagues across teams.

Skills

Customer service

Team supervision

Cash handling

Bookings system

Administrative accuracy

Job description

Surrey Sports Park is at the heart of sport and physical activity in Surrey, and our mission is to deliver the best possible sport, health and wellbeing experience to our University of Surrey students and to the wider SSP community. We provide strategic added value to the University by delivering an outstanding student experience through social and competitive sport and providing an excellent environment for wellness and fitness for Surrey staff and students, and our community impact is significant both culturally and physically.

The role

As Operational Services Executive, you will provide day-to-day front of house and operational support, helping to ensure customers, students, staff and visitors receive a professional, welcoming and efficient service across Surrey Sports Park. You will support reception, enquiries, bookings, admissions, memberships, payments, access control and customer records, while maintaining high standards of presentation, administrative accuracy and customer care. Acting as a visible operational point of contact on shift, you will support colleagues and casual staff, resolve routine customer queries, escape issues where needed and work closely with teams across Memberships, Gym, Maintenance, Housekeeping, Team Surrey, Swim Academy, Events and University departments.

About You

We are looking for someone with strong customer service experience, ideally gained in a leisure, sport, hospitality or similar public-facing environment, who can remain calm, professional and organised in a busy multi-service setting. You will have experience of supervising or supporting a front-line team, handling customer queries and complaints with tact and diplomacy, and completing administrative and financial processes accurately, including cash handling, reconciliations, bookings or membership systems. You will be a confident communicator with sound judgement, strong attention to detail and a proactive approach to service improvement. Flexibility to work early mornings, evenings, weekends and bank holidays will be essential.

About Us

In addition to salary, we provide:

• Free full access membership at Surrey Sports Park, and discounted for family and friends
• Generous annual leave entitlement of 33 days holiday
• Varied and supportive work environment
• Employee Assistance Programme – via BHSF RISE
• Generous pension (employers’ contribution up to 12%)

Further information

Appointment is subject to an enhanced Disclosure and Barring Service (DBS) check

Surrey Sports Park is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore we particularly encourage applications from under‑represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.