Active Facilities Manager

University of Surrey; Guildford; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Free full access membership

33 days annual leave

Supportive work environment

Employee Assistance Programme

Generous pension (employers’ contribu-

Job summary

Surrey Sports Park at the University of Surrey seeks an Active Facilities Manager to lead gym and climbing services, ensuring a safe, engaging and welcoming experience for members and guests. You will manage teams across fitness and climbing operations, set service standards, and drive customer engagement.

The role supports growth of health and wellbeing offerings, using feedback and operational insight to improve services, member retention and new opportunities in gym, climbing, personal

Qualifications

• Experienced fitness, leisure or active facilities professional who can lead teams and operations.
• Strong knowledge of gym operations and health and safety requirements; climbing/adventure sport experience is a plus.
• Excellent communication, planning, problem-solving and stakeholder management skills.

Responsibilities

• Lead the delivery of high-quality gym and climbing services.
• Manage and support teams across fitness and climbing operations.
• Set clear service standards for gym floor activity, inductions, programmes, and climbing wall operations.
• Oversee route setting, supervised sessions and customer engagement.
• Contribute to growth of health and wellbeing offerings using feedback and trends.

Skills

Team leadership

Customer service

Communication

Planning

Problem-solving

Stakeholder management

Health and safety

Education

Recognised fitness qualification

Job description

Surrey Sports Park is at the heart of sport and physical activity in Surrey, and our mission is to deliver the best possible sport, health and wellbeing experience to our University of Surrey students and to the wider SSP community. We provide strategic added value to the University by delivering an outstanding student experience through social and competitive sport and providing an excellent environment for wellness and fitness for Surrey staff and students, and our community impact is significant both culturally and physically.

The role

As Active Facilities Manager, you will lead the delivery of high-quality gym and climbing services at Surrey Sports Park, ensuring our members and guests receive a safe, engaging and welcoming experience. You will manage and support teams across fitness and climbing operations, setting clear service standards for gym floor activity, inductions, programmes, climbing wall operations, route setting, supervised sessions and customer engagement. The role will also contribute to the growth of our health and wellbeing offer, using customer feedback, participation trends and operational insight to improve services, support member retention and identify new opportunities across gym, climbing, personal training and wider wellbeing activity.

About You

We are looking for an experienced fitness, leisure or active facilities professional with the confidence to lead teams, manage day-to-day operations and deliver excellent customer service in a busy multi-user environment. You will have a recognised fitness qualification, strong knowledge of gym operations and health and safety requirements, and ideally experience or understanding of climbing or adventure sport environments. You will be a positive and proactive leader, able to motivate staff, manage resources, resolve issues, work collaboratively across departments and use insight to improve the customer journey. Strong communication, planning, problem-solving and stakeholder management skills will be key to success in this role.

About Us

In addition to salary, we provide:

• Free full access membership at Surrey Sports Park, and discounted for family and friends
• Generous annual leave entitlement of 33 days holiday
• Varied and supportive work environment
• Employee Assistance Programme – via BHSF RISE
• Generous pension (employers’ contribution up to 12%)

Appointment is subject to an enhanced Disclosure and Barring Service (DBS) check

Surrey Sports Park is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.