Duty Officer - Sovereign Centre

YMCA East Surrey; Reigate; On-site; GBP 16,000 - 24,000; Part time

Benefits offered by this job

Discounted childcare for permanent员工

Gym membership and free leisure access

Cycle to Work Scheme

On site parking

6.6 weeks annual leave

Employee Assistance Programme

Job summary

YMCA East Surrey is seeking a part-time Duty Officer & Building Support with Children and Young People - Disability Service in Reigate. The role involves opening/closing the Sovereign Centre, reception duties, safety checks, and helping maintain a welcoming, well-run centre for participants and the public.

The candidate should have safeguarding knowledge, a First Aid qualification (or be willing to obtain one), and a strong customer service ethos with a proactive, energetic approach.

Qualifications

• Must have safeguarding knowledge for children and adults.
• First Aid qualification or willingness to complete training.
• Strong customer service ethos and proactive approach.
• Ability to work independently with initiative.

Responsibilities

• Open and close the building, ensuring safety and YMCA procedures.
• Provide reception cover and respond to enquiries professionally.
• Carry out food safety checks and maintain records.
• Log maintenance needs and oversee works on site.
• Support building and office operations to high professional standards.
• Promote YMCA services and manage visitor badges and door fobs.

Skills

Customer service

Reception duties

Strong communication

First Aid

Safeguarding

Job description

Description

Employment Type

Part Time, Permanent

Application Start Date

10-08-2026

Application End Date

30-09-2026

Location

Reigate

State/County

Surrey

Work Style

On-site

Our mission

is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.

We are recruiting for Duty Officer & Building Support with Children and Young People - Disability Service who could undertake a range of tasks to ensure the safe and smooth running of activities at our busy centre.

You will be responsible for opening and closing the building, carrying out a range of building support and administrative tasks, including ordering equipment and undertaking food safety checks.

You will also provide reception cover, welcoming visitors and responding to general enquiries in a professional and friendly manner.

The candidates should have a basic knowledge of safeguarding for children and adults and hold a First Aid qualification or be willing to complete First Aid training.

We are looking for someone with a strong customer service ethos, the ability to work on their own initiative, and a proactive, positive, and energetic approach to their work. A 'can-do' attitude and excellent people skills are essential.

Working Hours

22.5 hours per week, Monday-Friday 4:30-9:00pm (43 weeks per year), plus 2 Saturdays per month 8am-5pm (including 30m unpaid break)

Salary

£13.45 per hour/ Pro-rata: £15,756 per annum (FTE: £24,479 per annum)

Key Responsibilities

• Opening and closing of the Sovereign Centre and ensure the safety of the area in adherence with YMCA procedures.
• Ensuring Health & Safety procedures are followed, i.e. fire evacuation, safety of facility users, assisting with any accidents that occur and giving first aid if needed.
• Following YMCA safeguarding policy to ensure that vulnerable adults and young people are properly protected.
• Assisting with reception duties including taking payments for activities, answering visitor enquiries and promoting YMCA services.
• Carry out regular food safety and hygiene checks, maintaining accurate records and ensuring compliance with relevant requirements.
• Help ensure that the main office and reception area operates, at all times, to the highest possible professional standard.
• Ensure the visitor policy is complied with, safe entries of visitors or contactors, recording and issue of badges and door fobs.
• Identifying any maintenance needs and logging requests, progressing outstanding works and overseeing any works being undertaken when on site.
• Maintain supplies of the centre’s cleaning and household products by running efficient stock control and cost-effective purchasing of supplies.
• Re-stocking and purchasing of first aid supplies, keeping all kits full and in date.
• Ensuring DO pack, PEEP forms and building risk assessments are reviewed and are up to date.
• Keeping Sovereign building paperwork and on-line folders safe, secure and up to date.
• To support and promote all services which run from centre as required.

We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community.

You're enthusiastic about this opportunity but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

Benefits

• Be part of a long-standing and well-respected charity
• Discounted childcare for permanent employees
• Gym membership and free access to all leisure facilities for permanent employees
• Eligibility for Blue Light Discount Retail Card
• Cycle to Work Scheme
• 6.6 weeks annual leave which increases after 2 years continuous service
• Free access to our Employee Assistance Programme
• On site parking

INTERVIEWS

YMCA East Surrey reserves the right to interview suitable candidates as and when they apply, so if you are interested in this role then early application is advised.

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.

An inclusive workplace

We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

Accessibility

if you require assistance or have questions regarding the application process, please do contact us at [e-mail]

Downloads

JD Duty Officer _ Sovereign Centre - Job Description.pdf Employee-Privacy-Notice-2022 (1) (1).pdf